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Helpful (2)

My department is incredibly micromanaged. The hours are very managable but the work gets fairly monotonous

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Care Representative I in Indianapolis, IN
Current Employee - Customer Care Representative I in Indianapolis, IN

I have been working at WellPoint

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

- Great schedule - Good training (some stuff missed, but there is too much to realistically cover)

Cons

- Micromanaged - Can be uncooperative with time off - Poor pay - Tempermental computer systems - With every changing policy, many times were employ information that is either outdated or incorrect

Advice to Management

Make sure you are conveying all of the regulatory changes.

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  1. Good Job to learn about healthcare, but not a company to truly start a career.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Middletown, NY
    Current Employee - Customer Service Representative in Middletown, NY

    I have been working at WellPoint

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Good Benefits, Easy to get time off, Strong Learning environment in regards to healthcare policies

    Cons

    Little opportunity to advance, bad salary, poorly designed workflows

    Advice to Management

    Give more incentive to work to customer service agents who are truly doing the difficult work at this company.


  2. Helpful (1)

    The company I would recommend to my friends

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at WellPoint

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    flexible time, wide range of opportunities

    Cons

    Big company with functional approach: too many parties involved in a single project

    Advice to Management

    Continue treating associates as people and not tools.


There are newer employer reviews for WellPoint
There are newer employer reviews for WellPoint

See Most Recent

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