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Bank Teller

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Teller  in  Salt Lake City, UT
Current Employee - Teller in Salt Lake City, UT

I have been working at Wells Fargo part-time for more than a year

Pros

Bank hours are very good. 8:15-6:15 on weekdays, 8:45-3:15 on Saturdays. Banking holidays off. Wells Fargo also uses merit pay incentive programs, and Tellers can receive bonuses from finding and filling customer needs (aka "solutions").

Cons

The biggest challenge is the pushy managers who feel pressure from their bosses to increase numbers at branches. Managers are always riding the tellers for one reason or another. Also, the branch I work at has been consistently understaffed for the past six months. Some customers can be huge jerks sometimes, but you have to sit there and take it with a smile. Each customer has the possibility of being surveyed, and a teller must receive perfect 5's (on a 1-5 scale concerning 5 different areas of questions) in order to be safe from write ups or warnings. Quite a ridiculous was of measuring teller service performance.

Advice to ManagementAdvice

Cut it out with the crappy survey policies for tellers. A 95% satisfaction is a bad survey? Bullshh.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

6456 Other Employee Reviews for Wells Fargo (View Most Recent)

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  1.  

    Good First Job

    Former Employee - Credit Manager  in  Narragansett, RI
    Former Employee - Credit Manager in Narragansett, RI

    I worked at Wells Fargo full-time for less than a year

    Pros

    Sales training was very thorough
    Good introduction to the world of sales
    Corporate structure
    The leads were all company provided which was great for a first time sales job

    Cons

    The job could be very exhausting
    Refinancing consumers mortgages and restructuring their debt was a tough sell when housing values had recently plummeted

  2.  

    Great place to get experience, but not a place for upward mobility & has a dysfunctional work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker I  in  College Station, TX
    Former Employee - Personal Banker I in College Station, TX

    I worked at Wells Fargo full-time for more than a year

    Pros

    Great training program that will introduce you into a sales environment. Health care plans are also great.

    Cons

    The compensation structure is horrible compared to its competition, the environment appeared dysfunctional more times than not, and there is a heavy emphasis on product pushing as opposed to building relationships with your clients to help earn more of their business.

    Advice to ManagementAdvice

    Become more competitive in your bonus compensation to help retain key people and work to increase communication between management and team members. Also keep in mind that number of products does not always translates into profitability or customer retention.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Wells Fargo

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