Wells Fargo

www.wellsfargo.com
There are newer employer reviews for Wells Fargo

 

Kiss your Bonus good bye and then your Job for not reaching it.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Inbound Sales in Westlake, TX
Current Employee - Inbound Sales in Westlake, TX

I have been working at Wells Fargo full-time (more than 10 years)

Pros

Possible to grow and promote from within.

Cons

Extreme goal oriented driven, micro management constantly watching and grilling you why your not hitting goals, smaller bonus's. They continually raise their goals your required to meet to even bonus, but remove products or ways to reach your goal. The only way you can reach your goals is to work O.T. and that's only when its available, otherwise kiss your bonus good by and then get written up for missing it and after 3 your fired! When Wachovia became part of us, you all got to big an now the customers are lost and forgotten, as well as all the employees.

Advice to ManagementAdvice

Listen to the calls we get from C.S. and then YOU try to provide service to a pissed off customer because they were lied to coming to you. When the reason for their call was never taken care of, yet we are responsible for getting a product sold to them or be reprimanded. What is wrong with this picture? On another point...You all have gotten to big and the little customer is dismissed and fee'd to death, what happened to appreciated our customers? What happened to not being a number? What happened to the old W.F. I use to work for? Shame, shame....

Doesn't Recommend
Negative Outlook
Disapproves of CEO

7362 Other Employee Reviews for Wells Fargo (View Most Recent)

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  1.  

    Phone Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phone Banker in Columbia, SC
    Current Employee - Phone Banker in Columbia, SC

    I have been working at Wells Fargo full-time (more than 3 years)

    Pros

    unlimited overtime in phone banker coach position, discount on some services such as mobile phone bills, free or discounted services like money orders, team member bank accounts, stop payments,

    Cons

    underpaid, overworked, minimal perks, strict when it comes to what lengthy company mandatory dialogue, horrible & depressing workplace setting, getting graded on how client's feel about Wells Fargo's brand and it's products, policies/regulations, and performance as a whole instead of your performance and services rendered to the client affected bonus pay outs, extreme time limit per call that make it exceedingly difficult to address client needs especially in a difficult/complex situation and/or difficult customer and if you exceed your time limit it decreases your bonus, being screamed at, cussed out, insulted, or just dealing with rude customers because they are incompetent individuals who can't do simple addition or subtraction or angry at Wells Fargo in general . Cross sell, cross sell, cross sell on every call even if a client doesn't want or need any additional services in order to preserve your job and keep your bonus that make up for the slave labor pay.

    Advice to ManagementAdvice

    Value your lower end employees more and increase pay and hire staff members that can retain knowledge after their initial training.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great leaders , customers and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager in Palo Alto, CA
    Former Employee - Store Manager in Palo Alto, CA

    I worked at Wells Fargo full-time (more than an year)

    Pros

    Training was excellent and staff was good

    Cons

    Sales goals were unattainable and unreasonable

    Advice to ManagementAdvice

    Take off those sales goals

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Wells Fargo

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