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Wells Fargo – “Don't bank here, don't work here

6 of 7 people found this helpful

Sep 3, 2008

1.0

Wells Fargo Personal Banker in Albuquerque, NM:   (Current Employee)

Pros

Easy entrance to the financial field, with the right sucking up one can get ahead if you have moral flexibility to swindle people. If you don't have education and don't thrive in a meritocracy it is a place where you can truly succeed and fly up the ranks. People can rise from entry level teller to management despite lack of management experience or economic knowledge. Very pro-minority as they value diversity over skill. This place will give you a thicker skin in sales, if you can sell online banking and debit cards to 90 year olds you're apt to succeed.

Cons

Unfair business practices, management suggesting immoral practices, poorly trained and educated staff, extreme pressure to put extreme pressure on customers despite their best interests, subpar products that one is expected to push, repeated unethical and questionable business practices, managers who are uneducated, and uninformed, lack of concern for the best interests of the customers or employees. They fail to prune out employees that have been popped for violating policy, and punish those that follow it. Employees are encouraged to endlessly harass customers into products they don't need. This company embodies the peter principal, and rewards their most morally deficient employees.

Advice to Senior Management

Be realistic, treat people with respect, and stop exposing the company to virtually endless loss.

Comments (3)

Oct 3, 2008

by Next Stage Out of Here:

Hits the nail on the head. A good summary of their unethical business practices. Push consumers to sign up for products they do not need nor understand. The purpose of a debit card is to overdraw the account & create overdraft fees for the bank.
Inappropriate?
Nov 19, 2008

by dmilz:

"The purpose of a debit card is to overdraw the account & create overdraft fees for the bank."

This is a bank second and a business first. If people don't want to be charged fees, then they shouldn't spend outside of their account. If they don't want to be subject to fees, then they shouldn't subject themselves to the services that retail banking provides.
Inappropriate?
Jan 13, 2009

by trampled by the coach:

don't kid yourself, dmilz. You too have been brainwashed by the bank. When I was a banker, I STRONGLY encouraged my customers to "go on cash" if they had difficulty balancing their checking accounts because of debit card usage. Banks count on people forgetting those little $5 purchases and are quick to charge exorbitant fees for these mistakes. Yes, some people try to abuse the system, but the vast majority of customers just made honest mistakes. Unfortunately, if you have a brain and a heart at WF as a manager, you are still expected to collect on 93% of the fees your customers incur. That means saying no to just fee reversals and swindling honest, hard working people out of their money.
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Wells Fargo Overview (WFC )
Web
www.wellsfargo.com
Industries
Size
5000+ Employees, $41B+ Revenue
HQ
San Francisco, CA
Competitors


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