Wentworth Property Management – “Great systems and people. Poor senior leadership above the Executive Director level.”

Pros

Flexible schedule, never gets dull, can truly add value to client needs, company is part of an excellent network with their parent company.

Cons

Insufficient level of pay in comparison with the amount of work expected, clients (namely homeowners) can be overly demanding and downright rude, lack of understanding from anyone other than a property manager for the volume of work necessary to meet client expectations.

Advice to Senior Management

Hire competent people at the VP level and above that understand customer service, team leadership and how to realistically manage both. Treat employees well first, and they will give excellent service. Unfortunately, the focus is all on the client, where the employee feels they are irrelevant.