West Business Services
2.4 of 5 79 reviews
www.westbusinessservices.com Appleton, WI 1000 to 5000 Employees

79 Employee Reviews (View Most Recent)

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Helpful managers, poor training, great facility

Sales Associate (Former Employee)

ProsGood pay $12.50/hr. Choice of hours. Great office building space (windows all around). Friendly co-workers

ConsTraining class is 3 weeks long but mine and my classmate's memory of was that it was a waste of time and company money (4 trainees, $1500 each plus instructor at probably $3,000). No training on the software system you will be using because they don't have any software interface training module. Unfortunately the entire job requires use of the software. It's very detailed in it's structure and since the client is a major credit product issuer you can accidentally damage someone's account (cancellation) which would leave them stranded somewhere without the use of their card without their even knowing it until it was too late! This situation can happen LITERALLY in a single mistaken mouse click. This also goes for your required performance metrics meaning you can screw yourself with the very same mouse click!! They admit everyone has done it more than once so it's been a problem from the beginning of the program which has been in operation for 3 years now.

There's too much emphasis on metrics. You can be tops in customer satisfaction, legal compliance, attendance and customer interaction but if you miss your numbers by just a few points, you're out the door.

Advice to Senior ManagementIf the client won't provide a training module of their system pay someone to make one for you. Bend your metrics to account for the lack of training that you admit to yourselves.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Work/Life Balance
           
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    West was a learning experience for me. I learned the basics of business at my time at West.

    Anonymous Employee (Current Employee)

    I have been working at West Business Services


    Pros: Fun environment, fast paced, opportunities to grow if you know how to sell. This… Cons: Promotions can be based on popularity and job security is… Advice to Senior Management: I would suggest to look at your past and evaluate why you have such high turnover with… More
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    Not that great

    Anonymous Employee (Current Employee)

    I have been working at West Business Services


    Pros: Great location and nice facility. Cons: No room for growth unless you willing to brown nose Advice to Senior Management: Dont plan on going anywhere in this job. No, I would not recommend this company to a friend More
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