West Corporation

  www.west.com
  www.west.com
There are newer employer reviews for West Corporation

1 person found this helpful  

Broad

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Insurance Agent in Spokane, WA
Current Employee - Insurance Agent in Spokane, WA

I have been working at West Corporation

Pros

You learn many different things, about many different topics. There are many people to meet. The building is well maintained and you are paid on time.

Cons

The staff are underpaid, and there is an air of arrogance in much of the management. There is no real hope of making a career, and the majority of employees do not get health insurance.

Advice to ManagementAdvice

Get a raise and be more respectful.

Recommends
No opinion of CEO

381 Other Employee Reviews for West Corporation (View Most Recent)

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  1. 1 person found this helpful  

    A job with pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Pensacola, FL
    Current Employee - Customer Service Representative in Pensacola, FL

    I have been working at West Corporation

    Pros

    The job pays well considering what you do. Lots of co-workers to build working relationships. Usually an abundance of hours to be picked up if you need the extra money, relaxed attendance policies.

    Cons

    I was laid off and west hired me (Thanks) however with a BA degree and management and 7 years of management experience I am still sitting behind a desk answering phones while agents with less tenure and no higher education get promoted, if you dont kiss butt you will not get promoted, support is minimal when you need additional assistance and you can count on about 3-4 meetings a year with your immediate supervisor and usually that is to inform you that you have done something horribly wrong.

    Advice to ManagementAdvice

    Encourage site management to promote based on merit, education, and skill not who's the funniest or who knows the most members of management.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Trying, You may hit your quality and statistics but need to brown nose in order to get ahead.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Tier II Technical Support in Niles, OH
    Current Employee - Tier II Technical Support in Niles, OH

    I have been working at West Corporation

    Pros

    Some great people to work with

    Cons

    Awful management- lazy to be supportive of reps questions or helping out in general- mgmt could not multi-task their job tasks, managers complain during change causing domino effect in cust reps., no business action in order to get ahead and achieve personal company goals within the center- reason described if one call center can do it we can- but no follow through on the "how-to" in order to get ahead- possible trainings or one-on-one action plans with team leads may help.

    Advice to ManagementAdvice

    Learning to multitask and complete All job-related tasks for your position, better morale and support.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for West Corporation

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