West Corporation

  www.west.com
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341 Employee Reviews (View Most Recent)

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An OK Job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

Pros

The pay is great for very little work, I was on the night shift and often had no calls, just sat around talking with my co-workers.

Cons

Being cross-trained with Help Desk, I signed on for Customer Service, and that would have been fine if we'd been properly trained. The class was a week long, when before they decided to train everyone it was two weeks? I was thrown out not knowing anything I should have, and often had to sit by more experienced people to get help because none of the supervisors knew how to do it either.

Advice to ManagementAdvice

Work on your training programs, maybe then so many people won't quit or will pass that so-called test and actually make it on the floor and succeed.

No opinion of CEO

Other reviews for West Corporation

  1.  

    Tech support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Tech Agent
    Current Employee - Tech Agent

    Pros

    Easy and you can make a good amount of money

    Cons

    Complaining ppl all the time about dumb stutf

    Advice to ManagementAdvice

    Fire the losers and bring in people who care about the agents. I think the company is great other than that

  2.  

    The work was fun and the management team was phenominal!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Leadership
    Benefits
    Flexible work schedule
    Great Atmosphere

    Cons

    Pay could be a little better

    Advice to ManagementAdvice

    Offer more competive pay and more In depth training classes

    Recommends
    Approves of CEO
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