West Corporation

www.west.com
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There are newer employer reviews for West Corporation

 

An OK Job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at West Corporation

Pros

The pay is great for very little work, I was on the night shift and often had no calls, just sat around talking with my co-workers.

Cons

Being cross-trained with Help Desk, I signed on for Customer Service, and that would have been fine if we'd been properly trained. The class was a week long, when before they decided to train everyone it was two weeks? I was thrown out not knowing anything I should have, and often had to sit by more experienced people to get help because none of the supervisors knew how to do it either.

Advice to ManagementAdvice

Work on your training programs, maybe then so many people won't quit or will pass that so-called test and actually make it on the floor and succeed.

No opinion of CEO

415 Other Employee Reviews for West Corporation (View Most Recent)

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  1.  

    Tech support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Tech Agent
    Current Employee - Tech Agent

    I have been working at West Corporation

    Pros

    Easy and you can make a good amount of money

    Cons

    Complaining ppl all the time about dumb stutf

    Advice to ManagementAdvice

    Fire the losers and bring in people who care about the agents. I think the company is great other than that

  2. 1 person found this helpful  

    I felt like I was being pushed out the door once production went down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at West Corporation

    Pros

    The pay is competitive. Adequate time off given. The office setting is not bad. Some supervisors are helpful.

    Cons

    Management changes rules very often without disclosing enough info to employees. Employees are "pinned" for reasons unknown until it happens, instead of warning ahead of time. Training is very insufficient. Management tried to change dress code to khakis and polos only (which meant every employee had to go buy more clothes), after employees like myself spent money on a wardrobe (business casual) that was set out the day every employee is hired. Management didnt allow personal bags on production floor, so we had to place personal items in a plastic see through bag for everyone to see (prescriptions, personal sanitary items, ect). An overall feeling of harassment.

    Advice to ManagementAdvice

    My advise for management is to treat employees with more decency. I advise management to put themself in our shoes. Remember, to treat others the same way that they would like to be treated.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for West Corporation

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