345 Employee Reviews (View Most Recent)

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Low pay, low moral. Ok for a first job out of school

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Programmer  in  Omaha, NE
Former Employee - Programmer in Omaha, NE

I worked at West Corporation full-time for more than a year

Pros

A lot of the coworkers are friendly

Cons

below average pay for college grads
High turnover rate.
Not very innovate, slow moving
low moral overall, likely because of the low pay and lack of technical knowledge within management
Can sometimes work on call in the middle of the night if fixing software bugs

Advice to ManagementAdvice

Upper management needs a little technical knowledge on their own projects.
Pay employees a little more and moral might increase.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other Reviews for West Corporation

  1.  

    seasonal customer service help during their most busy and PROFITABLE season

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Tulsa, OK
    Current Employee - Customer Service Representative in Tulsa, OK

    I have been working at West Corporation as a contractor for more than a year

    Pros

    flexible hours, good for a 2nd job,

    Cons

    low pay, no benefits, job INSECURITY

    Advice to ManagementAdvice

    raise pay since some sales are involved and calls are mostly about complaints&screwups during the most busy season

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    ATT /AT&T Needs to Drop West Corporation for Outsourcing Call Centers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Reno, NV
    Former Employee - Customer Service Representative in Reno, NV

    I worked at West Corporation as a contractor for less than a year

    Pros

    Close to work for most employees in Reno, NV

    Cons

    lookup West Corporation at ripoffreport.com and any search engine for more details.

    Advice to ManagementAdvice

    Straighten up and fly right: go back to the drawing board. Replace your IT department : System X, you can't be serious (unless this IS part of the method of the madness of repeatedly replacing your employees for the purpose of having a 'fresh' supply to answer the barrage of calls from many disgruntled and IMPATIENT East Coasters from 5AM Pacific Time?!

    It would help if you had more part time shifts available-8 hours of non-stop calls is enough to wring the patience out of most (the demographics of America calling in range from the least to the most educated and readers can surmise what the content of such calls are that try the patience of the employee on the other end who has to take it.

    One who posted on ripoffreport.com said employees are treated like 'disposable razors' I couldn't agree more! When will the days of scenes such as in the movie 'Boiler Room' and actual 'boiler rooms' end?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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