West Corporation

  www.west.com
  www.west.com
There are newer employer reviews for West Corporation

1 person found this helpful  

Low pay, low moral. Ok for a first job out of school

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Programmer in Omaha, NE
Former Employee - Programmer in Omaha, NE

I worked at West Corporation full-time (more than an year)

Pros

A lot of the coworkers are friendly

Cons

below average pay for college grads
High turnover rate.
Not very innovate, slow moving
low moral overall, likely because of the low pay and lack of technical knowledge within management
Can sometimes work on call in the middle of the night if fixing software bugs

Advice to ManagementAdvice

Upper management needs a little technical knowledge on their own projects.
Pay employees a little more and moral might increase.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

381 Other Employee Reviews for West Corporation (View Most Recent)

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  1.  

    seasonal customer service help during their most busy and PROFITABLE season

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tulsa, OK
    Current Employee - Customer Service Representative in Tulsa, OK

    I have been working at West Corporation as a contractor (more than an year)

    Pros

    flexible hours, good for a 2nd job,

    Cons

    low pay, no benefits, job INSECURITY

    Advice to ManagementAdvice

    raise pay since some sales are involved and calls are mostly about complaints&screwups during the most busy season

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Old Fashioned and Misleading Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff in Omaha, NE
    Former Employee - Staff in Omaha, NE

    I worked at West Corporation full-time

    Pros

    Oddly enough, the people working in positions from Supervisor and below are really nice people.
    They are always hiring if you are desperate for a job and unemployment isn't enough.

    Cons

    - Kindergarten environment. Beside having to clock in and out in the system you need to:
    1) Chase a home made red flag to get to a paper log binder with the following:
    a) Bathroom breaks.
    b) breaks
    c) Shift Start time and end of the shift time.
    2) You must ask your supervisor if you want to go to the bathroom, break or lunches.
    3) Continuous reminder from management that you should be grateful to have a job since it could be worst.
    4) Constant reminder of how much you suck, even though, most of the failed projects are due to instructions from management.

    - Don't be foolish by the fancy title names. At the end of the day what they call manager is no more than a supervisor.
    - Even though pay is below average and benefits are almost non-existent, they will expect you to work as if you were the owner of the corporation.
    - Incompetent nano management. There is a lack of trust in all level of management and they think it is clever for someone to be in an executive position to spy/stock employees. They think is good management when they play the Pink Panther with employees.
    - Incompetent and out of touch remote management.
    - Management based on assumptions and overblown optimism.
    - Management pushes to the limit of what is legal and sometimes they cross over the line.

    Deceiving/misleading hiring practices. Tricking people to think that it is a full time position with flexible schedule but once you are in and quit you other jobs, you realized that they barely give you hours to survive. They expect you to come to work for couple of hours, leave and come back later to work for couple more of hours.

    Unreliable reporting system since I have been docked for incorrect statistics.

    Extremely high turnover rate. They keep hiring all the time and firing. For the time that I was with the company there were several site closings and layoffs. Executives will have disregard for the live hood of the employees and will close centers without any regards.

    Advice to ManagementAdvice

    Wake up! .. We are not longer in the 1800's industrialists era and stop ruling and start managing as in the new century. Treat people with dignity, respect and as human adults. Check you own skills and admit when you are wrong. Go back to management school and get a refresher. Lead by example.

    Keep in mind that what is legal, not necessarily means that is right. Remember that one day the line of what is legal can change and without you knowing it, you will be sitting in a court of law.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for West Corporation

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