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Former Employee - Customer Service Representative  in  Denver, CO
Former Employee - Customer Service Representative in Denver, CO

I worked at West Corporation as a contractor for more than 3 years

Pros

Working from home and paid training

Cons

After going through a hiring process and accepting the offer,suddenly get generic email that they changed their mind

Advice to ManagementAdvice

Call the person you offered the position to and explain why they changed their mind suddenly about hiring

Doesn't Recommend
Neutral Outlook
No opinion of CEO

342 Other Employee Reviews for West Corporation (View Most Recent)

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  1. 1 person found this helpful  

    No appropriate training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Middleton, WI
    Current Employee - Account Manager in Middleton, WI

    I have been working at West Corporation full-time

    Pros

    Pay is OK
    Good building and parking
    Good crew (but they have high turn over due to the luck of training)

    Cons

    Company is trying to ask people to do Customer Service and Sales at the same, which does not work very well together
    Unrealistic expectations
    Luck of sufficient training
    Management is lucking any team-building skills, no attention to corporate culture or integrity
    No clear direction or plan

    Advice to ManagementAdvice

    Start paying attention to Customer service part if you are planning to succeed there, or split Customer service and Sales in Two teams.
    Advice to management: to be accountable for promises they give to employees; if promised to come back to employee about some issue, please follow up (currently it is not the case).
    Please start value promises that employees are giving to customers as well - with new daily requirements added, it's becoming impossible to follow up with customers on time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    IT Professionals stay away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager, Information Services
    Current Employee - Manager, Information Services

    I have been working at West Corporation full-time for more than 5 years

    Pros

    Flexible schedules, friendly coworkers. Free parking. Lots of career diversity. Could be a good jumping point for recent graduates to get a year or two of experience before moving on.

    Cons

    Pay is horrendously below industry standard. The company is in need of some quality executive leadership as there currently is none. Morale is at an all-time low. There is more unethical behavior here than I have seen at any other company. If clients found out what happened behind the scenes, West would be out of business in a heartbeat. It is almost unbelievable they have lasted this long.

    Advice to ManagementAdvice

    Stop promoting the "West Way" of doing things, and start trying to do it right. Quick and easy is not the way to go. (Note to auditors: Dig Deeper. They're hiding things from you.) Get some executives that are actually leaders. Communicate - I don't remember seeing a single regular organizational communication from any of our VP's.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for West Corporation

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