West Corporation

  www.west.com
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320 Employee Reviews (View Most Recent)

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  • No Opinion of CEO

 

No human connection to voice opinion

Customer Service Representative (Former Employee) Denver, CO

ProsWorking from home and paid training

ConsAfter going through a hiring process and accepting the offer,suddenly get generic email that they changed their mind

Advice to Senior ManagementCall the person you offered the position to and explain why they changed their mind suddenly about hiring

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    No appropriate training

    Account Manager (Current Employee) Middleton, WI

    I have been working at West Corporation full-time


    Pros: Pay is OK Good building and parking Good crew (but they have… Cons: Company is trying to ask people to do Customer Service and Sales at the same, which does not work very well… Advice to Senior Management: Start paying attention to Customer service part if you are planning to succeed there, or split Customer service and Sales in Two teams. Advice to management:… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    CSR in Pensacola, FL

    Customer Service Representative (Former Employee) Pensacola, FL

    I worked at West Corporation full-time for more than a year


    Pros: Plenty of hours and good assistance from SME's and Team Leaders. Fair pay and… Cons: At times, floor leaders and supervisors were a little too ready to "pin" when a pin was not the appropriate response. They were encouraged to… Advice to Senior Management: I believe the company would benefit from applying hiring policies that places employees who are ready, willing and able to perform professionally on the call… Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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