There are newer employer reviews for West Corporation
There are newer employer reviews for West Corporation

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No human connection to voice opinion

Former Contractor - Customer Service Representative in Denver, CO
Former Contractor - Customer Service Representative in Denver, CO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at West Corporation as a contractor (More than 3 years)

Pros

Working from home and paid training

Cons

After going through a hiring process and accepting the offer,suddenly get generic email that they changed their mind

Advice to Management

Call the person you offered the position to and explain why they changed their mind suddenly about hiring

Other Employee Reviews for West Corporation

  1. Helpful (2)

    No appropriate training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Middleton, WI
    Current Employee - Account Manager in Middleton, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at West Corporation full-time

    Pros

    Pay is OK Good building and parking Good crew (but they have high turn over due to the luck of training)

    Cons

    Company is trying to ask people to do Customer Service and Sales at the same, which does not work very well together Unrealistic expectations Luck of sufficient training Management is lucking any team-building skills, no attention to corporate culture or integrity No clear direction or plan

    Advice to Management

    Start paying attention to Customer service part if you are planning to succeed there, or split Customer service and Sales in Two teams. Advice to management: to be accountable for promises they give to employees; if promised to come back to employee about some issue, please follow up (currently it is not the case). Please start value promises that employees are giving to customers as well - with new daily requirements added, it's becoming impossible to follow up with customers on time.


  2. Opportunities are good, low pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    can grow easily in the company

    Cons

    pay is low due top it being a vender

    Advice to Management

    stop pinning for every infraction imaginable.


There are newer employer reviews for West Corporation
There are newer employer reviews for West Corporation

See Most Recent

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