There are newer employer reviews for West Corporation

 

Gave 55 year old a job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - CAE in Pensacola, FL
Current Employee - CAE in Pensacola, FL

I have been working at West Corporation part-time (less than an year)

Pros

Pay on time. No problems if you do your job as requested.

Cons

Lack of real time training. Need to do less play training while in class and teach job skills for real time. Role playing is a waste of time.

Advice to ManagementAdvice

Have more answer my question time with employees.

Recommends
Positive Outlook
No opinion of CEO

353 Other Employee Reviews for West Corporation (View Most Recent)

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  1. 1 person found this helpful  

    Okay, if you really need a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Reno, NV
    Former Employee - Customer Service Representative in Reno, NV

    I worked at West Corporation full-time (less than an year)

    Pros

    The first 4 weeks of training is like elementary school, we even played "heads up 7-up". So you basically spend 7 hours a day doing what a normal 10 year old does at school and you get paid $11 an hour to do it.
    They hire pretty much anyone.

    Cons

    You work with some of the trashiest people.
    You won't feel like you have had enough training and you'll have customers yelling at you while you are trying to figure out what the heck you're doing.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Competant Staff, Lackluster Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Corporation full-time (more than 3 years)

    Pros

    Good, honest people who have endless amount of give to their fellow employees and dire to do well.

    Cons

    At the Corporate level, Executive and Director leadership appear to fly blind; communication betwee Business Units is scattered and though, "One West" is the mantra, results are exactly opposite. The lack of an overall Corporate direction and fail to develop strategy in key areas are a major weakness and makes working for this company very frustrating to say the least.

    Advice to ManagementAdvice

    Stope running the entire company like a call centers. Work towards changing the corporate culture to being more open in communication and earnest in efforts to build a real strategy. Hire a CIO so a technology and business strategies can work towards alignment, empower your people to execute on a vision and plan - most are more than willing to do their best to fulfill.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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