West Corporation

www.west.com
There are newer employer reviews for West Corporation

 

Not a bad work environment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Universal City, TX
Current Employee - Customer Service Representative in Universal City, TX

I have been working at West Corporation part-time (less than a year)

Pros

The day goes by fast

Cons

The training was grossly inadequate

Advice to ManagementAdvice

Put more effort into training and retention will rise.

Recommends
Neutral Outlook
No opinion of CEO

400 Other Employee Reviews for West Corporation (View Most Recent)

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  1. 4 people found this helpful  

    I can't believe this place is allowed to operate with their flagrant violations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Reno, NV
    Current Employee - Tech Support in Reno, NV

    I have been working at West Corporation full-time (more than a year)

    Pros

    plenty of overtime, and if you can last for longer than a year, most employers are impressed with your resilience.

    Cons

    Systems are outdated, sometimes nonfunctional, yet they still expect you to be able to do your job. Management urges people to stay clocked out until said systems are up and running (usually a 15 minute period) Last minute shift holds, pay is way below industry average, breaks are "monitored", in which you must sign out on a constantly-moving sheet, using your own break time to locate it before and after leaving for your break. If you go over 15 minutes in a day on bathroom break (mind you, these are 10-hour shifts) you are docked for an extra 30 minute lunch, which will take a month to be rectified. Sexual harassment is more rampant here than anywhere else i have ever worked. Constant shift changes done with no notice, in which people are not even informed of the changes, triggering termination for employees who are not "in the circle", which leads to the high-school mentality and sophomoric cliques. This company is a complete joke. TURNOVER TURNOVER TURNOVER.

    Advice to ManagementAdvice

    Take a business ethics class. Treat your employees like human beings. Remember what it's like to be in their shoes, as most of you WERE in that position 3 months ago.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Toys line group

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE

    I worked at West Corporation

    Pros

    Good for beginners
    National Company w/multiple line groups and opportunities

    Cons

    Toys line group, horrible with micro managing and favoritism-it's just too much politics going on

    Advice to ManagementAdvice

    Get over yourself & Learn how to respect ur Team

    No opinion of CEO
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