Pros

The culture is quite strong at WestJet. There is a very motivated and empowered workforce and they are generally committed to seeing the company be successful. The employees at WestJet are some of the best I have ever worked with - very passionate about providing a great service offering to our customers (guests) and always willing to help out in whatever way they can. There is consistency messaging about our strategic direction and most employees know how they play a role in achieving that strategy.

Cons

Accountability only seems to go so far at WestJet. It is true that employees are held accountable for ensuring they work hard and deliver on an amazing guest experience, however it seems that accountability differs depending on what group you work for and how high up you sit in the org structure. No organization is without its own unique set of politics and WestJet is no exception. The politics certainly aren't as rampant here as they are with most organizations however.

Advice to Senior Management

Ensure accountability is even across the organization. Allow your skilled employees to deliver on what they were hired for. Continue to appreciate the hard work given by the vast majority of the people working for the airline.