Western Dental Services

  www.westerndental.com
  www.westerndental.com
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Great potential, HUGE SHORT FALL.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Business Manager  in  Sacramento, CA
Former Employee - Business Manager in Sacramento, CA

I worked at Western Dental Services full-time for more than a year

Pros

WD’s in house financing is an incredible service for lower and middle income families during these tougher economic times. Dental services business model is a great one.
Most employees hired in the field offices are hard working, sincerely care about patients, and are great team players.

Cons

Bonuses, metrics, and the leaderships high pressure performance tactics result in poor business ethics. Daily operation promotes: Doctors diagnosing treatment patient clinically do not need; OSHA substandard execution; Short cuts in sterilization; Hourly employees regularly work off the clock to complete work load. All contributing to high employee turn over, difficult to recruit experience talent, and WD struggles to retain many of its patients past their initial office visit or treatment services.
WD true culture and values have created a "revolving door" environment for its employees and patients.
Until major changes are made to the standard business practices, the ethical leaders, doctors, managers, employees will keep leaving the company, WD will continue its' "Death Spiral".

Advice to ManagementAdvice

Execute business code of ethics, Dental Board standards, and California Labor Laws. Don't compromise company policy for "high producing Doctors"; Don't "turn a blind eye" to all around poor business ethics; Don't "shoot the messengers" who use the internal Fraud, QM and HR lines set up to help WD be the potentially great company it once was.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

52 Other Employee Reviews for Western Dental Services (View Most Recent)

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  1. 1 person found this helpful  

    Ground Hogs day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Care Coordinator  in  San Francisco, CA
    Current Employee - Patient Care Coordinator in San Francisco, CA

    I have been working at Western Dental Services full-time for less than a year

    Pros

    Depending on what office you work at can be very fun. Everyday is different at western dental.

    Cons

    The hours are horrible. Also do not let the title fool you, your job is totally about sales, you are not there for the patient care

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Completely Out of Touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Manager  in  Los Angeles, CA
    Current Employee - Business Manager in Los Angeles, CA

    I have been working at Western Dental Services full-time for more than 3 years

    Pros

    Decent pay and decent benefits package, many locations available to work in, closed Sundays and 5 paid Holidays a year.

    Cons

    Very ghetto patient population, quantity over quality attitude, "car sales" aggressive approach to sales of dental treatment plans, poor leadership, flawed business model, out of touch upper management that has no concept of actual day-to-day in office operations, very negative envirnment.

    Advice to ManagementAdvice

    Lead by example, step down from the Ivory Tower and get your feet wet and your hands dirty, show some employee appreciation, manage through enouragement, motivation, and inspiration not constant degrading, belittling, and undermining. Provide more resources and be more realistic in expectations and demands.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Western Dental Services

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