Western Dental Services
2.1 of 5 48 reviews
www.westerndental.com Orange, CA 1000 to 5000 Employees

48 Employee Reviews (View Most Recent)

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Great potential, HUGE SHORT FALL.

Business Manager (Former Employee)
Sacramento, CA

ProsWD’s in house financing is an incredible service for lower and middle income families during these tougher economic times. Dental services business model is a great one.
Most employees hired in the field offices are hard working, sincerely care about patients, and are great team players.

ConsBonuses, metrics, and the leaderships high pressure performance tactics result in poor business ethics. Daily operation promotes: Doctors diagnosing treatment patient clinically do not need; OSHA substandard execution; Short cuts in sterilization; Hourly employees regularly work off the clock to complete work load. All contributing to high employee turn over, difficult to recruit experience talent, and WD struggles to retain many of its patients past their initial office visit or treatment services.
WD true culture and values have created a "revolving door" environment for its employees and patients.
Until major changes are made to the standard business practices, the ethical leaders, doctors, managers, employees will keep leaving the company, WD will continue its' "Death Spiral".

Advice to Senior ManagementExecute business code of ethics, Dental Board standards, and California Labor Laws. Don't compromise company policy for "high producing Doctors"; Don't "turn a blind eye" to all around poor business ethics; Don't "shoot the messengers" who use the internal Fraud, QM and HR lines set up to help WD be the potentially great company it once was.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Ground Hogs day

    Patient Care Coordinator (Current Employee)
    San Francisco, CA

    I have been working at Western Dental Services full-time for less than a year


    Pros: Depending on what office you work at can be very… Cons: The hours are horrible. Also do not let the title fool you, your… Yes, I would recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Completely Out of Touch

    Business Manager (Current Employee)
    Los Angeles, CA

    I have been working at Western Dental Services full-time for more than 3 years


    Pros: Decent pay and decent benefits package, many locations available to… Cons: Very ghetto patient population, quantity over quality attitude, "car sales" aggressive approach to sales of dental treatment plans, poor leadership,… Advice to Senior Management: Lead by example, step down from the Ivory Tower and get your feet wet and your hands dirty, show some employee appreciation,… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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