Western Governors University

  www.wgu.edu
  www.wgu.edu
There are newer employer reviews for Western Governors University

3 people found this helpful  

Great Place to Work!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Evaluator in Salt Lake City, UT
Current Employee - Evaluator in Salt Lake City, UT

I have been working at Western Governors University part-time (more than 3 years)

Pros

Flexibility
Being part of a change in higher education
Working as part of a great team
Independence

Cons

The pay is low for having a Master's, but the job is enjoyable and so flexible and that is important to me.

Advice to ManagementAdvice

On the assessment side the management is great. They are very easy to work with, responsive and fair. They trust that you can work and perform independently and give you the freedom to approach your job creatively.

Recommends
Positive Outlook
Approves of CEO

122 Other Employee Reviews for Western Governors University (View Most Recent)

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  1. 7 people found this helpful  

    Education as a Business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Mentor - Faculty in Salt Lake City, UT
    Former Employee - Student Mentor - Faculty in Salt Lake City, UT

    I worked at Western Governors University full-time (more than 3 years)

    Pros

    Excellent benefits for health and retirement. Most employees work from home and WGU offers very good technical support for computers and telephones. There are some wonderful employees there who are dedicated and sincere and great to work with.

    Cons

    The president of WGU, Bob Mendenhall, wants more than anything for WGU to be one of the 100 Best Places to Work, and he just can't understand why his employees disagree. I worked there for three years and cannot count the number of times we 'reorganized.' I think Bob feels like reorganizing will somehow fix things (kind of like rearranging the furniture to address a leak in the roof). Reorganization meant changing everyone's title, confusing everyone about who was now responsible for what (including themselves), and, finally, laying off people or groups of people that had crossed Bob in some way. These reorganizations were intimidating and caused an undercurrent of fear among the employees. Because WGU is a business far more than it is a university, employees are bombarded with numbers about student progress, graduation rates, growth in programs, student satisfaction surveys, etc. However, employees are not supported in their own professional growth nor are they rewarded for participating in professional development. In fact, they are discouraged (sending people to conferences costs money!). Course mentors and students mentors are asked to do everything by the book. Don't be creative, don't be innovative, don't rock the boat and keep your head down. If you want to be treated like a professional, to be supported in professional pursuits, to have independence and be creative in your job (after all isn't that why you pursued your master's degree or your PhD in the first place?), this is not the place to work.

    Advice to ManagementAdvice

    Listen to what your employees say and don't take it personally. It isn't about you. Remember there are many ways to address problems and reorganizing is only one way. If the reorganization doesn't work (and it never did in my experience) then look deeper into the problem. Treat your employees like professionals and not assembly line workers. Oh, and watch your back. Your nice management job can be cut out from under you in a heartbeat (literally).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    A good place to work... but not 'Great'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Enrollment Counselor in Salt Lake City, UT
    Current Employee - Enrollment Counselor in Salt Lake City, UT

    I have been working at Western Governors University

    Pros

    Opportunity to work from home
    Allow to make your own hours within a reasonable time frame: get 40 hours between Monday to Friday 7 a.m. to 8 p.m. whatever your local time is. Must work 1 night a week and 1 Saturday a month.
    Student focused, main goal for everyone involved is to get the right people in the program; in all my years here I've NEVER felt pressured to enroll someone who I didn't think was ready.

    Cons

    Just 2 things that really need attention in Enrollment Department.
    1. There are SOME individuals in middle management who really play favorites. Not all, but some. Unfortunately, if you cross these peoples warpaths, then you will come to regret it. Upper management doesn't realize what kind of an effect these individuals have on overall team, and so those people are never brought to justice for being bullies, and only giving promotions and highlights to those who are in their circles of friends.
    2. Pay is pretty dismal. The answer that "it is equivalent to what other people in similar positions at other companies would make" is a terrible answer. you always tell the Enrollment team that they are the backbone to the university, but then you pay them significantly less than what they deserve to be earning with the Bachelors degree that is REQUIRED for the position

    Advice to ManagementAdvice

    With a little deep cleaning, the bullies could (and should) be removed from their positions of tyranny. This would allow for freer growth in the department.

    Don't hide behind excuses for pay. Just because it is similar to what other schools do, doesn't make it fair. President of WGU is one of the highest paid Presidents of Private colleges (72nd highest paid out of 448). Perhaps he could PERSONALLY take a pay cut to pay those who he claims does all the work.

    Recommends
    Approves of CEO
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