There are newer employer reviews for Western Governors University

1 person found this helpful  

Excellent Company. Very innovative and generous.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Adjunct Evaluator  in  Salt Lake City, UT
Current Employee - Adjunct Evaluator in Salt Lake City, UT

I have been working at Western Governors University part-time for more than a year

Pros

Exceptional leadership and clear vision.

Cons

Low wages for evaluators and other staff.

Advice to ManagementAdvice

Keep doing an outstanding job.

Recommends
Positive Outlook
Approves of CEO

104 Other Employee Reviews for Western Governors University (View Most Recent)

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  1. 11 people found this helpful  

    Don't make a career out of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Mentor
    Former Employee - Student Mentor

    I worked at Western Governors University full-time for more than 3 years

    Pros

    The flexible schedule and use of technology like smart phones and chat apps makes this a job you can do from anywhere. Effort was rarely over 30 hours per week which still produced excellent metrics. Colleagues are amazing, the screening and hiring is impressive and I really enjoyed the people I worked (excluding upper management). Benefits are good. A good manager makes a big difference, like anywhere. IT support was good, reiterating good colleagues, which makes a lot of difference in satisfaction.

    Cons

    Top down, dictatorship organization. Employees have no voice. Call center, metric based job duties. Micromanagement at all levels to ensure you are making your calls, making your notes, following policies, etc. No opportunity to move forward, except middle management, which is just a dumped-on mouth piece for senior managers to delegate the tasks that have been dumped on them. Pay is awful. Most employees have master's level educations (minimum) and could make at least 50% more elsewhere with their skills. I finally got fed up and left for a 100% increase in pay. Raises are lacking too and are based on a ranking system which most leaderships texts note as outdated and unfair. Feedback goes nowhere and direct contact to upper management is frowned upon even though they pretend they have an open door policy.

    In summary this isn't a bad place to work if you don't need to make much money and you are good at keeping your mouth shut and doing your job. You have to be able to turn your back and not get involved in the nonsense. The flexibility is unparalleled and that makes it hard to leave once you start.

    Advice to ManagementAdvice

    Stop pretending that employees are empowered. Stop pretending this is a bottom up institution. Stop pretending employee feedback is considered when making strategic plans. The fact that management constantly enforces these fallacies is demeaning and pointless. Just acknowledge that this is a call center and management makes the rules, employees don't have a voice, and that is the way it is. Everyone would be happier. The former director of mentoring creating a fear based culture of "us vs them". I would advise the new director to attempt to change that culture. Good employees are starting to leave quickly. The job market is looking better and better and soon it may be hard to retain talent. When I left I didn't get a call from anyone but my direct manager saying goodbye. No exit interview, no quick call from anyone else that I've worked for over the last three years. Just prior to my leaving another mentor left and she had been there five years, which is long time when a business has only been around for about 10 (actually 15 but for at least 5 years not much happened). She was close to a few people in upper management and no one called her either. Not even an email to say goodbye. This just enforces what I've written about the culture, no one cares about you. Do you job, keep quiet, don't rock the boat. One last bit of advice would be to promote people who's opinions might differ from yours. Management screens very carefully to hire "yesmen", people that only promote their agenda. It's a classic horror story of group think.

    Doesn't Recommend
    Neutral Outlook
  2. 2 people found this helpful  

    Not a Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Governors University full-time for more than 3 years

    Pros

    Work from home; save gas

    Cons

    Constant, disorganized change
    -Poor internal communication
    -Fear-based micromanagement
    -Mentors held to metrics that are based on student behavior.
    -Work week is MUCH longer than 40 hours.
    -No change management; changes at any level, in any system, result in increased workload on already overworked staff

    Advice to ManagementAdvice

    -Drop the call center, sales force mentality and respect your employees as the professionals that you required for the positions.
    -Control and manage growth so that employees are not working 50-80 hours/week.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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