Western Governors University
2.9 of 5 100 reviews
www.wgu.edu Salt Lake City, UT 150 to 499 Employees

100 Employee Reviews (View Most Recent)

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8 people found this helpful  

Vague and Ever-Shifting Expectations Undermine Generally Good Mid-Level Management.

Course Mentor (Current Employee)
Salt Lake City, UT

ProsA course mentor position with WGU allows one to work from home, offers good benefits, and pays a decent though unexceptional salary. Program managers are generally range from good to excellent.

ConsExpectations are not clearly articulated. For new course mentors, standards used in performance reviews are not discussed until just before the performance review. This is frustrating for both managers and course mentors, as the former is not getting what he wants and the latter is evaluated based on standards that were never articulated. This is a managerial failure of the most basic order. Change is sometimes implemented for its own sake, and directly detracts from course mentors' ability to serve students, since so much time is spent learning new policy, procedures, and software.

Advice to Senior ManagementTake a breath. Stop embracing change for its own sake, and don't turn technology into a sacred cow. Remember that the technology exists to facilitate student-faculty interaction, and that any technology or procedure that has the opposite effect should be eliminated.

No, I would not recommend this company to a friend

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    • Culture & Values
           
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    1 person found this helpful  

    Excellent Company. Very innovative and generous.

    Adjunct Evaluator (Current Employee)
    Salt Lake City, UT

    I have been working at Western Governors University part-time for more than a year


    Pros: Exceptional leadership and clear vision. Cons: Low wages for evaluators and other staff. Advice to Senior Management: Keep doing an outstanding job. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    2 people found this helpful  

    Not a Great Place to Work

    Anonymous Employee (Current Employee)

    I have been working at Western Governors University full-time for more than 3 years


    Pros: Work from home; save gas Cons: Constant, disorganized change -Poor internal communication -Fear-based micromanagement -Mentors held to metrics that are based on student behavior. -Work week is MUCH longer… Advice to Senior Management: -Drop the call center, sales force mentality and respect your employees as the professionals that… No, I would not recommend this company to a friend More
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