There are newer employer reviews for Western Governors University
There are newer employer reviews for Western Governors University

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Helpful (2)

Work from home

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Student Mentor - Faculty in Salt Lake City, UT
Former Employee - Student Mentor - Faculty in Salt Lake City, UT

I worked at Western Governors University full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Work from home, somewhat flexibility with schedule, benefits are ok, most colleagues are intellectual and academic professionals.

Cons

Disconnect with upper management. Pay structure needs to be redone to reflect fair market. Middle management micro-manages too much. Policy and procedures should be in place as a guide not to use to terminate employees.

Advice to Management

WGU has a great product at a great price and with education in demand pay attention to the little details. The Mentors are capable and good at what they do, don't hinder them with bureaucracy!

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  1. Helpful (8)

    Will never be a great place to work as long as WGU doesn't pay employees fair market value

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Western Governors University full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexibility! Flex hours and working from home

    The mission to help students earn their degrees is honorable.

    Fun, friendly coworkers

    Cons

    They don't pay competitive, market-value salaries. If WGU paid market value, my salary would have been doubled. The extremely low pay demonstrates that upper management doesn't really value the work of its employees, especially considering that upper management is paid on the high end of market value.

    There are always major changes happening within the structure. Managers don't consult employees employees before implementing changes, even when the changes directly affect employee responsibilities and roles.

    The yearly bonus is based on student numbers (graduation rates, retention, etc.), which in my opinion gives incentive for unethical behavior. Every employee in the university has a large incentive to make things easy for students (including coursework) so that graduation rates stay high and a full bonus is received.

    Advice to Management

    Pay employees a fair rate that is at least meets the low end of market value.

    Give current processes time to work (at least 6 months) before implementing a whole new system--stop changing things just for the sake of change

    Implement an open salary policy so that employee salaries or at least salary by job type is known. This would help ensure that the company is held accountable when WGU pays on the extreme high end of market value for some jobs and pays on the extreme low end for other jobs.


  2. Helpful (5)

    Has deteriorated into micromanagement and call-center mentality.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Counselor
    Current Employee - Enrollment Counselor

    I have been working at Western Governors University full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    As everyone else has said, working from home.

    Cons

    Sadly, no one will leave you alone to just do your job. Your calls are listened to, your phone reports are carefully monitored. There is a huge lack of trust in employees. The job is extremely repetitive. Management likes to put on a big show about how employees are changing students lives and how great WGU is, but it's really all a crock.

    Advice to Management

    If you need to micromanage employees who have done wrong or are not performing up to standard, fine. But leave the rest of us, who are doing our jobs perfectly well, alone. Stop with the micromanagement.


There are newer employer reviews for Western Governors University
There are newer employer reviews for Western Governors University

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