Western Union

  www.westernunion.com
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208 Employee Reviews (View Most Recent)

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If you look for a place to coast and do not mind "lifers" pushing paper and finger pointing, this is a place for you!

Anonymous Employee (Current Employee) Montvale, NJ

ProsCompany has interesting ideas for new products, a core of good knowledge concentrated within few resources, and with the right management style has the potential to succeed.
Cash cow operating within the grey area of the Banking world with millions of customers worldwide and the largest agent network ever assembled.

ConsCost cutting measures promised by the new CEO positioning the company for sale within few years rather than growth.
Management is disconnected from the reality on the ground. "Do more with less" attitude will only work so far as lapses in technology, adequate training and knowledge sharing will eventually catch up.
A good portion of the mid level management are "lifers" without exposure to the realities of the market. New ideas are not received well as change is very hard to implement. Job concerns create an environment where questions regarding strategy, ideas to enhance execution or any other improvement are not welcomed. Opportunities for advancement are rare at best and are based on the "like" factor rather than performance. The company is still figuring out how to implement pay for performance structure that will not work until everyone will be part of the 360 process with additional reviewers being picked outside of the local teams that tend to "help" each other out. Overall, as my title suggests, if you are looking for a place to take a "break" from the stress of the real business world this is the place for you. 9 to 4:30 with an hour lunch is the norm.

Advice to Senior ManagementGet people outside of their comfort zones by mandatory rotations into other business units. Start with middle management (Manager to Director levels). Bring fresh talent from outside of the company and other industries to facilitate new ideas. Support those individuals as they take on the "old guard" and implement change . Get rid of "politicians" and "consultants" who seem to care more about their job than the performance and end results. Ensure that HR is independent from the business to ensure fair review process. Ensure everyone is accountable and promote knowledge sharing to improve efficiency.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Stable compassionate company

    Anonymous Employee (Former Employee) Englewood, CO

    I worked at Western Union

    Pros: Profitable, global, islands of innovation Cons: Tribalistic, cliches, political. Very rigid, difficult to adapt to… Advice to Senior Management: None More

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Generally good place to work, but lots of change going on

    Anonymous Employee (Current Employee) Sunrise, FL

    I have been working at Western Union

    Pros: *Good benefits *Competitive Salaries *Flexible work schedules *Good training opportunities Most people are friendly… Cons: *Company moves slowly *New ideas are generally rejected unless they come from the top Too… Advice to Senior Management: Good people are hard to find. Consider that when closing a facility and offering "relocation"… Yes, I would recommend this company to a friend More

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