Western Union

  www.westernunion.com
  www.westernunion.com
There are newer employer reviews for Western Union

 

Things are changing

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Englewood, CO
Current Employee - Anonymous Employee in Englewood, CO

I have been working at Western Union

Pros

Good people work here. The benefits are good and the gift matching when giving to charities is wonderful. The 401(k) match is great because it starts from day 1.

Cons

Lots of change recently. This includes sending jobs overseas which has limited ability for career advancement. We were told that part of the movement would be to put business closer to the customers. Then why did a large portion of the company move to Lithuania when the customers are in the USA/Mexico?

Advice to ManagementAdvice

It would be nice to hear more from you and honestly tell us what is happening. Make sure that the employees are happy. Currently employees are unsatisfied or neutral and everyone is looking over their shoulder wondering if they will be part of the next layoff. Whenever that will be.

Doesn't Recommend
Approves of CEO

243 Other Employee Reviews for Western Union (View Most Recent)

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  1.  

    Its a great place to work but a lot of change and reorganization is going on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO

    I have been working at Western Union

    Pros

    Western Union has a great reputation in the work place and I really like the people I work with.

    Cons

    There is a lot of reorganization and layoffs going on now.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    If you look for a place to coast and do not mind "lifers" pushing paper and finger pointing, this is a place for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Montvale, NJ
    Current Employee - Anonymous Employee in Montvale, NJ

    I have been working at Western Union

    Pros

    Company has interesting ideas for new products, a core of good knowledge concentrated within few resources, and with the right management style has the potential to succeed.
    Cash cow operating within the grey area of the Banking world with millions of customers worldwide and the largest agent network ever assembled.

    Cons

    Cost cutting measures promised by the new CEO positioning the company for sale within few years rather than growth.
    Management is disconnected from the reality on the ground. "Do more with less" attitude will only work so far as lapses in technology, adequate training and knowledge sharing will eventually catch up.
    A good portion of the mid level management are "lifers" without exposure to the realities of the market. New ideas are not received well as change is very hard to implement. Job concerns create an environment where questions regarding strategy, ideas to enhance execution or any other improvement are not welcomed. Opportunities for advancement are rare at best and are based on the "like" factor rather than performance. The company is still figuring out how to implement pay for performance structure that will not work until everyone will be part of the 360 process with additional reviewers being picked outside of the local teams that tend to "help" each other out. Overall, as my title suggests, if you are looking for a place to take a "break" from the stress of the real business world this is the place for you. 9 to 4:30 with an hour lunch is the norm.

    Advice to ManagementAdvice

    Get people outside of their comfort zones by mandatory rotations into other business units. Start with middle management (Manager to Director levels). Bring fresh talent from outside of the company and other industries to facilitate new ideas. Support those individuals as they take on the "old guard" and implement change . Get rid of "politicians" and "consultants" who seem to care more about their job than the performance and end results. Ensure that HR is independent from the business to ensure fair review process. Ensure everyone is accountable and promote knowledge sharing to improve efficiency.

    Doesn't Recommend
    Approves of CEO
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