There are newer employer reviews for Westpac Banking
There are newer employer reviews for Westpac Banking

See Most Recent

An accessible company to work for

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative (Teller) in Brisbane (Australia)
Former Employee - Customer Service Representative (Teller) in Brisbane (Australia)

I worked at Westpac Banking part-time (More than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Merit-based recruitment, based on individual testing rather than experience, age, ethnicity or a good CV; Individual merit-based reviews and bonuses; Friendly and team-based; Equal opportunity and no glass ceiling;

Cons

A complicated and non-co-ordinated software system; Lack of communication between different sections of the bank and different departments; No time for coffee breaks and limited lunch breaks; Unpaid overtime at the end of the day when reconciling cash/computer systems (the time allowed by the bank was rarely sufficient for this for most employees on most days, but especially on Fridays/Mondays and other extra busy banking days); The training period was too short and the employee "thrown in the deep end" with insufficient preparation

Advice to Management

Co-ordinate communication and software between departments; Increase training period, pay for the real time worked by employees including end-of-day reconciliation, employ more staff to ensure breaks can be taken regularly.

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  1. Helpful (1)

    Was a great place to work, hopefully it will recover again....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)

    I worked at Westpac Banking full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Lots of good hard working and passionate people make it easy to work there. Management advocates and respects a healthy home life balance. Opportunities are available for those willing to push themselves.

    Cons

    Bureaucracy and endless restructures. Weak middle and senior management. Execs talk a good game but follow through is poor.

    Advice to Management

    Focus on being number one, not copying the competition and hoping to be number one... Current funding model and structure stifles any hope of innovation. IT needs to partner with business and add value rather than just focus on cutting costs and further degrading the trust and quality of service.


  2. Good Place to work

    • Career Opportunities
    Current Employee - Assistant Relationship Manager in Melbourne (Australia)
    Current Employee - Assistant Relationship Manager in Melbourne (Australia)

    I have been working at Westpac Banking full-time (More than 8 years)

    Pros

    Career opportunity , good work culture

    Cons

    No cons will recommend to anyone


There are newer employer reviews for Westpac Banking
There are newer employer reviews for Westpac Banking

See Most Recent

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