53 Employee Reviews (View Most Recent)

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5 people found this helpful  

Currently restructuring

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales  in  Santa Clara, CA
Current Employee - Sales in Santa Clara, CA

I have been working at WhiteHat Security full-time for more than a year

Pros

Strong demand exists for WhiteHat's main service offering (web application vulnerability assessments), and they have good reputation in the industry and mostly happy customers. Lots of talented people working in the trenches, everyone seems professional and friendly.

Cons

Upper management is mostly perceived to be incompetent. WhiteHat has lost about one-third of their employees (total) since December 2013 and about half the sales organization has quit or been laid off. Sales is a revolving door, average tenure for new hires is about 6 months regardless of performance. Wild changes in direction every quarter. Panic mentality since mid-2013.

Advice to ManagementAdvice

Consider the fact that the people who are failing are generally not the ones who are paying the price for said failures. Make people accountable for the commitments they make to their superiors and subordinates.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other Reviews for WhiteHat Security

  1. 1 person found this helpful  

    Great place to work in the beginning, but I was burnt out in the end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Security Specialist
    Former Employee - Applications Security Specialist

    I worked at WhiteHat Security full-time

    Pros

    1.) Casual work environment
    2.) Stocked kitchen with free food
    3.) You get to learn about website hacking
    4.) There are opportunities to learn other areas of study, if time permits.
    5.) Full health insurance with close to 90% of the monthly premium paid by the company.

    Cons

    1.) Work/life balance is non existent if you get noisy clients.
    2.) Site maintenance and support tickets take time away to perform thorough assessment of websites.
    3.) Career advancement is based on opportunity over hard work.

    Advice to ManagementAdvice

    TRC upper management and Team leads:

    Don't burn out your engineers, be more flexible:

    1.) Allow engineers to swap sites when maintenance and support work load is too difficult.
    2.) If a difficult client has more than 15 slots, don't give all the slots to one engineer. Please divide slots up evenly among your team members.
    3.) When maintenance and support work gets too demanding, allow up to two weeks break from manual assessments to catch up.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Fun start up with some growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Threat Research Center Supervisor  in  Santa Clara, CA
    Current Employee - Threat Research Center Supervisor in Santa Clara, CA

    I have been working at WhiteHat Security full-time for more than a year

    Pros

    1. The biggest sandbox (by far) of web applications for legal blackbox testing/hacking
    2. Phenomenal entry level positions in the Threat Research Center that require little to no prior experience - something unheard of in the security field.
    3. Lots of after work activities (soccer, flag football, pool, etc)
    4. Tons of intelligent people who will gladly help with any side-project or program you're working on.
    5. All around great culture.

    Cons

    1. Several product managers have an inexcusable lack of knowledge about the products they manage, which results in the prioritization of various needed fixes and improvements taking very long periods of time.
    2. This is a sales driven company with little focus on technical advancements and improvements.
    3. Compensation in the TRC is very low. The two main reasons for this given by management are "there is no comparable market salary because the work you do is unique" and "you're gaining a lot of experience while you're here".
    4. The sales department often over-promises what the TRC and Customer Support departments can do, without checking with those departments which result in unhappy customers or these departments having to go above and beyond with little to no notice.

    Advice to ManagementAdvice

    1. Way too many minor changes/decisions need C-level and board approval that can be handled at the management level.
    2. Put more focus and resources on improving the products you sell rather than throwing money at selling them.

    Recommends
    Positive Outlook
    Disapproves of CEO
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