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Frustrating dealing with retail management.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Associate
Former Employee - Associate

I worked at Williams-Sonoma

Pros

The discount. Nice inventory. Employees that are NOT management. The DISCOUNT!

Cons

Dealing with (mostly) uneducated management who are paranoid of their manager... that is their entire motive, getting caught at a bad moment... Letting 1 mystery shopper a month determine how the store is doing - totally not justified.
LOW hourly pay!
Totally inadequate computer system, in the dark ages.
Making employees now compete amongst themselves, it's obvious to customers - sounds like a cheap store approach!

Advice to ManagementAdvice

Get real and it's OK to thank an associate. ALL the managers worry about is a visit from corporate and the district manager arriving... Upgrade your computer system.

Doesn't Recommend
No opinion of CEO

620 Other Employee Reviews for Williams-Sonoma (View Most Recent)

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  1. 1 person found this helpful  

    Times have changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Pros

    The ability to connect with customers in reaching their goals was the best part of the job. Working side by side with associates that share a passion for creating great meals made coming to work enjoyable.

    In the early part of my time with Williams-Sonoma visits from executives were productive, supportive and sincere.

    Cons

    Though I take with me lots of great experiences, the upper management has forgotten how to take care of the associate fleet. Lots of managers are too busy "chasing their tails" to truly address what should matter most, the customer and the associates. With moving targets, unscheduled conference calls and all of the programs the managers dont know how to get it all done.

    Advice to ManagementAdvice

    At the end of the day, the associates just want to spend quality time with the customers. They can't do this when they are being pulled in many directions. Overall WS has the potential of being a great place. STOP the madness and let the teams do what they were hired to do... manage the business, assist the customer and create a great environment for associates!

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Puzzling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    Most of the employees care Great discount Wonderful customers

    Cons

    Favoritism Complaints against an employee are accepted at face value and not investigated

    Advice to ManagementAdvice

    Listen and observe do not count on words of others

    Disapproves of CEO
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