There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

See Most Recent

I like it here.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Operations in San Francisco, CA
Current Employee - Retail Operations in San Francisco, CA

I have been working at Williams-Sonoma full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

You can be entrepreneurial. People are great. Lots of autonomy.

Cons

It seems like you have to get another job offer in order to get promoted or get a raise. Things can move slow sometimes.

Advice to Management

Promote people and give raises based on true performance. Don't allow people to use another job as leverage to get a promotion - the word spreads and it's not good for the morale of the rest of the team. You should reward good employees who are loyal and who make a difference.

reviews filtered by
  • Any Location
  • Any Job Title
  1. Helpful (5)

    Williams Sonoma...going downhill in all ways!

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Westfield, NJ
    Former Employee - Anonymous Employee in Westfield, NJ

    I worked at Williams-Sonoma part-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    great discount
    some assoicates are fantastic and a pleasure to work with
    used to be a fun,customer service oriented place to work

    Cons

    its all about the metrics!!!
    management does not care about the sales associates or the customers "guests"
    upper management does not care about the associates, only the upper management

    Advice to Management

    Try working with the associates that are on the front lines with the customers. While you spend all your time in the office going over numbers and taking conference calls, the associates are making the sales,creating great buzz about the products and taking care of the daily tasks. The management does not understand what it takes to make a successsful store, they spend all there time in the office. The management staff of old was present on the floor; they were your support staff with product information or customer service. Their role now is to press you to ask the "guest" for their email,zip code, and apply for the WS credit card. Its a shame that the old standards are not in place. What was once a great place to work and shop is no longer.

  2. Helpful (5)

    Do it for discount, not for pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casual Associate in Research Triangle Park, NC
    Current Employee - Casual Associate in Research Triangle Park, NC

    I have been working at Williams-Sonoma part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fantastic discount on most items (40%). Recently dropped discount on electric items from 40% to 20%. Discount applies to all sister stores - Pottery Barn, PB Kids, West Elm, and online purchases from catalog. Can also win great bonuses through contests.

    Cons

    The work is very hard. Work requires climbing very tall ladders and lifting boxes weighing over 50 lbs. on a regular basis. Corporate is tightening the expectations for all employees from store manager down to casual sales associate (part-timer). Customer service used to be the main focus, however, with the launch of the new Visa card, the focus is now on selling the card. Payroll is very tight so hours are not as available as they should be for the store requirements.Part-time employees rarely, if ever, are given 20 hours. Shifts are 4.5 hours each. The average number of hours a part-time employee gets is 9. Part-time employees are also scheduled for "on-call" shifts in which the employee must call in at least 1 hour prior to the scheduled shift to find out if they are needed to come in. If that call is late or missed, it is counted as a missed shift and, at the discretion of the manager, could be written up. Three write ups and the associate is fired. Management is very inconsistent. This is not the fault of the managers, but of the regional and district leadership sending different, often opposing rules and requirements to the store manager. Training is non-existent. Part-time employees are left on their own to figure out the products so they can give accurate information to customers. Inconsistencies between stores in same metro area on return policies are confusing to both staff and customers.

    Advice to Management

    Spend a bit more time on training the staff. Make information booklets that come with products available to staff so they can learn. Pay a 1/2 rate to staff who are scheduled for on call shifts because it often ruins an entire day to wait until 1:30 or 2pm to find out if you have to report to work by 3pm. Take a course or two on skills for managing and leading staff.

There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

See Most Recent

Work at Williams-Sonoma? Share Your Experiences

Williams-Sonoma

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.