There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

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Helpful (3)

Handled uncertain times less than gracefully.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Pottery Barn in Portland, OR
Former Employee - Pottery Barn in Portland, OR

I worked at Williams-Sonoma full-time (More than a year)

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

Smart and sweet people to work with. Discount on all brands. Pretty good medical and dental insurance.

Cons

Company was 'restructured' twice in the time I was there. People were let go or offered demotions. Labor was cut drastically. There were always competing priorities and unclear direction. Our 'focus' as a store was changed on a weekly, sometimes daily, basis. Speaking up or voicing concern was not welcomed and in some cases, led to termination.

Advice to Management

To upper management and the big wigs- quit it with the 'jet visits' where the store has to fluff up all labor and roll out the red carpet for you. Don't you want to see what stores look like on a daily basis? We don't wear suits and heels every day and waltz around a picture perfect store- that's all for show for you.

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  1. Helpful (2)

    Many great experiences but the longer you work there, the greater the frustration and dissatisfaction with the company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Consultant in San Francisco, CA
    Former Employee - Design Consultant in San Francisco, CA

    I worked at Williams-Sonoma full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Fun and exciting a lot of the time, some really great people to work with, exciting environment for those who can handle the stress and pace, opportunities to run with various projects and own them, beautiful stores, great discount.

    Cons

    Even for retail a seriously high-pressured and morale-busting environment. Too politicized, too polarizing, too negatively competitive.Competition CAN be constructive and positive if handled correctly but this company just doesn't know how to do that. Direction is often chaotic, or simple non-existent, focus often misses the mark on what is most important, ignorance of real-life at the store level, too many levers to meet, too little positive input and appreciation for what is being expected from management, too little (or non-existent) training, complete obliviousness to the low morale and the causes of it, antiquated hardware at the store level, too much emphasis on the superficial and not enough on substance.

    Advice to Management

    Listen to your employees at all levels, train, mentor, and develop the talent you have, promote appropriately - dial down on the favoritism and up on career advancement for the talent you should be growing. Change your priorities for your staffs - make your expectations for them realistic. Give opportunities to shine and flourish instead of failure and frustration. Upgrade your technology. Middle managers must advocate for their staffs!


  2. Helpful (4)

    Demise Of Store Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Santa Barbara, CA
    Former Employee - Sales Associate in Santa Barbara, CA

    I worked at Williams-Sonoma part-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    40% discount (sometimes) at WS and affiliates Learning about latest and greatest culinary tools Company stands behind its products, will replace defective items Store design is visually appealing

    Cons

    Disrespectful of employees by not posting schedule until 1 week ahead Corporate has no consideration of hard-working employees, from management to associates on the floor Consistently understaffed Computer systems are antiquated, inventory control is a joke Cash registers malfunction every week Prices at rival stores are 10-20% lower, and free shipping on their website hurts brick and mortar Management changes shift assignments with short notice When regional management visits, they don’t get a true experience of the sales floor Due to back room/stock people cutbacks, have to climb 12-foot ladders, putting associates at physical risk On-call system is unethical (not paid, don’t know if you’re going to be working until 1 hour before shift) Dropped associate discount to 20% on some items Competition for sales quotas is not about valuing the customer – it has created a stressful sales floor with distrust among employees. We used to proudly say to our “guests” that we were not on commission and that w worked as a team to offer the best customer service

    Advice to Management

    Update computer systems Have regional management work a complete shift with no stock person or gift wrapper and just 1 other staff (which is common for many shifts each week) Make the employees schedule available online so they don’t have to call the store and request a manager to read it over the phone Increase stock distribution


There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

See Most Recent

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