Williams-Sonoma
2.9 of 5 569 reviews
www.williams-sonomainc.com San Francisco, CA 5000+ Employees

569 Employee Reviews (View Most Recent)

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4 people found this helpful  

Demise Of Store Culture

Sales Associate (Former Employee)
Santa Barbara, CA

Pros40% discount (sometimes) at WS and affiliates
Learning about latest and greatest culinary tools
Company stands behind its products, will replace defective items
Store design is visually appealing

ConsDisrespectful of employees by not posting schedule until 1 week ahead
Corporate has no consideration of hard-working employees, from management to associates on the floor
Consistently understaffed
Computer systems are antiquated, inventory control is a joke
Cash registers malfunction every week
Prices at rival stores are 10-20% lower, and free shipping on their website hurts brick and mortar
Management changes shift assignments with short notice
When regional management visits, they don’t get a true experience of the sales floor
Due to back room/stock people cutbacks, have to climb 12-foot ladders, putting associates at physical risk
On-call system is unethical (not paid, don’t know if you’re going to be working until 1 hour before shift)
Dropped associate discount to 20% on some items
Competition for sales quotas is not about valuing the customer – it has created a stressful sales floor with distrust among employees. We used to proudly say to our “guests” that we were not on commission and that w worked as a team to offer the best customer service

Advice to Senior ManagementUpdate computer systems
Have regional management work a complete shift with no stock person or gift wrapper and just 1 other staff (which is common for many shifts each week)
Make the employees schedule available online so they don’t have to call the store and request a manager to read it over the phone
Increase stock distribution

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    2 people found this helpful  

    Pricing System WAY TOO Confusing For Customers

    Anonymous Employee (Current Employee)
    Los Angeles, CA

    I have been working at Williams-Sonoma full-time for more than 3 years


    Pros: I like the people I work with. Cons: Even with a 40% employee discount, product is still more expensive than comparable products at competing retailers. Prices on the website are completely different that prices… Advice to Senior Management: FIX THE COMPUTER SYSTEM. Consolidate and unify the ordering systems and prices. End the confusion. Train your DM's on the art of POSITIVE… No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    2 people found this helpful  

    An excellent workplace for those with good retail skills.

    Seasonal Sales Associate (Former Employee)
    Seattle, WA

    I worked at Williams-Sonoma part-time for less than a year


    Pros: Staff and managers are friendly, helpful, knowledgeable, and a pleasure to work with. The… Cons: The pay in retail is low; Williams-Sonoma is no exception. The opportunities to… Advice to Senior Management: The cash registers could use an upgrade. Yes, I would recommend this company to a friend More
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