Williams-Sonoma

  www.williams-sonomainc.com
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8 people found this helpful  

Rapidly deteriorating

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Control Buyer  in  San Francisco, CA
Former Employee - Control Buyer in San Francisco, CA

Pros

Excellent product and commitment to customer satisfaction.

Cons

Management merciless in trying to squeeze every last ounce of contribution from employees. The positive recognition that existed for the first 4 years of my tenure there was non-existent by the time I left. Work days were habitually 10 - 12 hours, even off season. The systems and reports that were in place were completely inadequate for the business model that the catalog began to use. Finally there was no recognition of the fact that the workload increased over 250% while I was employed there, but the headcount actually shrank by 15%: between my hiring and my leaving each of us was doing nearly three times the workload, with no additional compensation. There was no attempt by anyone above middle management to look at working conditions and no choice for middle management to make any change due to pressures from above to increase productivity.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Other reviews for Williams-Sonoma

  1.  

    William Sonoma Company Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Analyst  in  Memphis, TN
    Former Employee - Inventory Analyst in Memphis, TN

    Pros

    Very productive if interested in do hands on task and constantly learning in a fast paced environment.

    Cons

    Based on how an employee is hired in no guarantee for permanency, based on their production can get possible laid off until further notice. Employee satisfaction is very low in the department I worked due to insensitivity.

    Advice to ManagementAdvice

    To management there need to be more of a leadership role taken place instead of a boss.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Company is great, local management not-so-much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Washington, DC
    Former Employee - Manager in Washington, DC

    Pros

    The company itself is fun to work for - to talk about cooking & food every day was great. To help the customers find the right cooking solutions was a lot of fun too. The company often had contests so that stores, no matter what size, had the potential to win prizes for the employees. The discount there is also great. The people I worked with (for the most part) were great and since then I keep in contact with them. Also depending on the store you work in, you can have some really great mangers who make you excited to come into work each day.

    Cons

    The store manager is lazy. He sits in the backroom and listens to his podcasts and pretends to have a M-F 9-5 job like his friends do, which is far from the reality. The DM is blinded to this and it was extremely frustrating to work for a manager who didn't work hard (or at all). The hours sometimes can be tough, especially if you have a family. The customers, depending on where the store is located, can be ridiculous - their level of entitlement is mind-blowing - they want you do wait on them NOW even though you're already helping someone else and "Why can't you wrap this giant porcelain platter in less than 10 min? I need to leave for my nail appointment." The visa card & email programs - stop forcing your employees to do that - many customers get really upset for being asked about this stuff!

    Advice to ManagementAdvice

    Get rid of the store manager and put someone who really cares about the business not just earning a paycheck. Also have a serious sit down with the DM for letting the store get so bad. Also, stop forcing

    Recommends
    Neutral Outlook
    Approves of CEO
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