There are newer employer reviews for Williams-Sonoma

4 people found this helpful  

Company is great, local management not-so-much.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager in Washington, DC
Former Employee - Manager in Washington, DC

I worked at Williams-Sonoma full-time (more than an year)

Pros

The company itself is fun to work for - to talk about cooking & food every day was great. To help the customers find the right cooking solutions was a lot of fun too. The company often had contests so that stores, no matter what size, had the potential to win prizes for the employees. The discount there is also great. The people I worked with (for the most part) were great and since then I keep in contact with them. Also depending on the store you work in, you can have some really great mangers who make you excited to come into work each day.

Cons

The store manager is lazy. He sits in the backroom and listens to his podcasts and pretends to have a M-F 9-5 job like his friends do, which is far from the reality. The DM is blinded to this and it was extremely frustrating to work for a manager who didn't work hard (or at all). The hours sometimes can be tough, especially if you have a family. The customers, depending on where the store is located, can be ridiculous - their level of entitlement is mind-blowing - they want you do wait on them NOW even though you're already helping someone else and "Why can't you wrap this giant porcelain platter in less than 10 min? I need to leave for my nail appointment." The visa card & email programs - stop forcing your employees to do that - many customers get really upset for being asked about this stuff!

Advice to ManagementAdvice

Get rid of the store manager and put someone who really cares about the business not just earning a paycheck. Also have a serious sit down with the DM for letting the store get so bad. Also, stop forcing

Recommends
Neutral Outlook
Approves of CEO

632 Other Employee Reviews for Williams-Sonoma (View Most Recent)

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  1. 1 person found this helpful  

    Each location is as good as the local management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Oklahoma City, OK
    Current Employee - Sales Associate in Oklahoma City, OK

    I have been working at Williams-Sonoma part-time (more than 8 years)

    Pros

    Great local management and DM

    Cons

    Stop with the inquisition already.

    Who helped you?, Will you be paying with your W-S visa, what's your zip code?, What's your email?
    Nowhere near the company it was when I started. The mission has changed, it's more about reports than the customer.

    Advice to ManagementAdvice

    Let the stores get back to offering excellent customer service and stop with the questions. Excellent service will sell the product, not all the ?'s to fill numbers in the computer. Established customers are tired of the 20 questions and voice their opinion as such.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great at first until management stops caring about their own employees.

    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at Williams-Sonoma part-time (more than 5 years)

    Pros

    Great discount, most of the people that work there are great and easy to get along with, flexible schedule (most of the time)

    Cons

    Management is never on the sales floor! Short-staffed and associates are abused and overworked because the management is too cheap to hire more associates to be on the sales floor. All the company cares about now is getting customers to sign up for the Williams-Sonoma credit card.

    Advice to ManagementAdvice

    Hire more associates to work! Stop nagging about the credit card, actually MANAGE the store and not find any excuse to be in the back office away from customers.

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