Williams-Sonoma
2.9 of 5 572 reviews
www.williams-sonomainc.com San Francisco, CA 5000+ Employees

572 Employee Reviews (View Most Recent)

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4 people found this helpful  

Company is great, local management not-so-much.

Manager (Former Employee)
Washington, DC

ProsThe company itself is fun to work for - to talk about cooking & food every day was great. To help the customers find the right cooking solutions was a lot of fun too. The company often had contests so that stores, no matter what size, had the potential to win prizes for the employees. The discount there is also great. The people I worked with (for the most part) were great and since then I keep in contact with them. Also depending on the store you work in, you can have some really great mangers who make you excited to come into work each day.

ConsThe store manager is lazy. He sits in the backroom and listens to his podcasts and pretends to have a M-F 9-5 job like his friends do, which is far from the reality. The DM is blinded to this and it was extremely frustrating to work for a manager who didn't work hard (or at all). The hours sometimes can be tough, especially if you have a family. The customers, depending on where the store is located, can be ridiculous - their level of entitlement is mind-blowing - they want you do wait on them NOW even though you're already helping someone else and "Why can't you wrap this giant porcelain platter in less than 10 min? I need to leave for my nail appointment." The visa card & email programs - stop forcing your employees to do that - many customers get really upset for being asked about this stuff!

Advice to Senior ManagementGet rid of the store manager and put someone who really cares about the business not just earning a paycheck. Also have a serious sit down with the DM for letting the store get so bad. Also, stop forcing

Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    1 person found this helpful  

    Each location is as good as the local management

    Sales Associate (Current Employee)
    Oklahoma City, OK

    I have been working at Williams-Sonoma part-time for more than 8 years


    Pros: Great local management and DM Cons: Stop with the inquisition already. Who helped you?, Will you be paying with your W-S visa, what's your zip code?, What's your… Advice to Senior Management: Let the stores get back to offering excellent customer service and stop with the questions. Excellent service will sell the product, not… No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Fun for awhile

    Anonymous Employee (Former Employee)

    I worked at Williams-Sonoma


    Pros: Lots of fun working with fellow associates. Strong culture with lots of emphasis on… Cons: Not enough ongoing training and development. Lots of changes in last several… Advice to Senior Management: Go back to what made you great and stop chasing… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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