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1 person found this helpful  

Each location is as good as the local management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate  in  Oklahoma City, OK
Current Employee - Sales Associate in Oklahoma City, OK

I have been working at Williams-Sonoma part-time for more than 8 years

Pros

Great local management and DM

Cons

Stop with the inquisition already.

Who helped you?, Will you be paying with your W-S visa, what's your zip code?, What's your email?
Nowhere near the company it was when I started. The mission has changed, it's more about reports than the customer.

Advice to ManagementAdvice

Let the stores get back to offering excellent customer service and stop with the questions. Excellent service will sell the product, not all the ?'s to fill numbers in the computer. Established customers are tired of the 20 questions and voice their opinion as such.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

612 Other Employee Reviews for Williams-Sonoma (View Most Recent)

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  1.  

    Fun for awhile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Pros

    Lots of fun working with fellow associates. Strong culture with lots of emphasis on Chuck Williams. Go the extra mile for customers to set them apart from their competitors.

    Cons

    Not enough ongoing training and development. Lots of changes in last several years as a result of new leaders and economic down turn in the country.

    Advice to ManagementAdvice

    Go back to what made you great and stop chasing the dollar.

    Doesn't Recommend
    Negative Outlook
  2. 2 people found this helpful  

    Accordion Hiring & Massive Layoffs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Las Vegas, NV
    Former Employee - Customer Service Agent in Las Vegas, NV

    I worked at Williams-Sonoma full-time for less than a year

    Pros

    You will meet good, friendly people there who will stick with you for a long time. Merchandise perks are great.

    Cons

    A lot of dishonesty and politics. People play "favorites" and there is absolutely no set training. There are no clear cut policies - people will come to you telling you have done something wrong when you were trained to do it that way by upper-management. DO NOT TAKE THE JOB ON A SEASONAL BASIS. Williams-Sonoma/Pottery Barn hires in mass amounts from July-October and then FIRES EVERYONE in January-February. They will never tell you who they will be firing - they will just cut you.

    Several larger Call Centers (Telus, Sitel, and Expedia for example) know of WSI's hiring tactics ("Accordion Hiring") and will tell you to steer clear. If you want a good job where you don't have to worry about the chopping block or being exploited for next to no pay, no benefits, and no ethical values, stay far away from WSI.

    Advice to ManagementAdvice

    Upgrade your technology.
    Stop playing favorites with employees.
    Have one set way to do things and make sure everyone is on the same page with the protocol.

    Doesn't Recommend
    Negative Outlook
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