Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com
There are newer employer reviews for Williams-Sonoma

2 people found this helpful  

Accordion Hiring & Massive Layoffs.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Agent in Las Vegas, NV
Former Employee - Customer Service Agent in Las Vegas, NV

I worked at Williams-Sonoma full-time (less than an year)

Pros

You will meet good, friendly people there who will stick with you for a long time. Merchandise perks are great.

Cons

A lot of dishonesty and politics. People play "favorites" and there is absolutely no set training. There are no clear cut policies - people will come to you telling you have done something wrong when you were trained to do it that way by upper-management. DO NOT TAKE THE JOB ON A SEASONAL BASIS. Williams-Sonoma/Pottery Barn hires in mass amounts from July-October and then FIRES EVERYONE in January-February. They will never tell you who they will be firing - they will just cut you.

Several larger Call Centers (Telus, Sitel, and Expedia for example) know of WSI's hiring tactics ("Accordion Hiring") and will tell you to steer clear. If you want a good job where you don't have to worry about the chopping block or being exploited for next to no pay, no benefits, and no ethical values, stay far away from WSI.

Advice to ManagementAdvice

Upgrade your technology.
Stop playing favorites with employees.
Have one set way to do things and make sure everyone is on the same page with the protocol.

Doesn't Recommend
Negative Outlook

653 Other Employee Reviews for Williams-Sonoma (View Most Recent)

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  1. 6 people found this helpful  

    Not so people first anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY

    I have been working at Williams-Sonoma full-time (more than 5 years)

    Pros

    I love the job I do, but not who I work for.

    Cons

    Comapny has changed drastically over the past few years. Good is never good enough. Great isn't even great enough. They ask for associate opinions, but do nothing about them. Don't even share results. Open on Easter Sunday? Even customers thought that was insane. Now to be open on Thanksgiving day? What's next--Christmas? Open 24/7? Come on. This company used to say they were all about their people. They are not who they say they are.

    Advice to ManagementAdvice

    Listen to what your managers stated in the associate opinion survey. You will lose tenured, respected, talented managers if you continue to want more and more and more. What holiday will you be working? None. You will be with your family and friends, cooking and relaxing--checking your phone for the 12 o'clock read. Howard is probably rolling over in his grave as to what has become of his beloved company. Get back to the basics. People. Service. Standards. Cut out all the excess things that you are making us do. Get back to quality products and happy staffs.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Store Systems needs to improve and acknowledge employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Analyst III in San Francisco, CA
    Former Employee - Programmer Analyst III in San Francisco, CA

    I worked at Williams-Sonoma full-time (less than an year)

    Pros

    Good people, nice retail experience, good location, shuttile pickup from Bart and Cal Train

    Cons

    People leave left and right.. Promotions are based on years of experience and projects worked on last year rather than how you performed. Under performers are in constant fear and were given unrealistic targets before sacking them on a friday eve. Still uses Windows XP, world around you is changing. E-com is not your only

    Advice to ManagementAdvice

    WS is a great company with a great history and has a lot of value in the market. IT dept needs to focus on performers. People worked in the same technology for last 15 years cannot change overnight to a new one. It takes time and needs some time. Canteen needs some subsidized food.

    Recommends
    Neutral Outlook
    No opinion of CEO
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