There are newer employer reviews for Williams-Sonoma

2 people found this helpful  

Customer service replaced by weekly metric reviews

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Level I Associate  in  Durham, NC
Current Employee - Level I Associate in Durham, NC

I have been working at Williams-Sonoma part-time for more than 5 years

Pros

Discount, other associates, and schedule flexibility

Cons

Focus on email capture, sales$, upts, credit card apps

Advice to ManagementAdvice

Emphasis on metrics is a sign of desperation...go back to what got you the reputation..customer service and exclusive products...Oxonian can be purchased at the grocery store.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

612 Other Employee Reviews for Williams-Sonoma (View Most Recent)

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  1. 1 person found this helpful  

    top heavy dictatorship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Creative  in  San Francisco, CA
    Former Employee - Creative in San Francisco, CA

    I worked at Williams-Sonoma full-time for more than a year

    Pros

    the products are good, but the work environment is toxic.

    Cons

    non-collaborative work environment. a very top down decision making process.

    Advice to ManagementAdvice

    empower your teams to make decisions

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Lackluster management and no growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager  in  City of Industry, CA
    Former Employee - Operations Manager in City of Industry, CA

    I worked at Williams-Sonoma full-time for more than 5 years

    Pros

    40% associate discount, well-known brand name,

    Cons

    Promotions not based on performance, bureaucratic org structure, lack of clear direction, poor morale among associates, benefits significantly reduced in 2009, lack of trust in management team members, mid level management not involved in decision making process

    Advice to ManagementAdvice

    Make an effort to recognize team members based on their performance

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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