There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

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Helpful (2)

Customer service replaced by weekly metric reviews

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Level I Associate in Durham, NC
Current Employee - Level I Associate in Durham, NC

I have been working at Williams-Sonoma part-time (More than 5 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Discount, other associates, and schedule flexibility

Cons

Focus on email capture, sales$, upts, credit card apps

Advice to Management

Emphasis on metrics is a sign of desperation...go back to what got you the reputation..customer service and exclusive products...Oxonian can be purchased at the grocery store.

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  1. Helpful (1)

    top heavy dictatorship

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative in San Francisco, CA
    Former Employee - Creative in San Francisco, CA

    I worked at Williams-Sonoma full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    the products are good, but the work environment is toxic.

    Cons

    non-collaborative work environment. a very top down decision making process.

    Advice to Management

    empower your teams to make decisions


  2. Lackluster management and no growth opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in City of Industry, CA
    Former Employee - Operations Manager in City of Industry, CA

    I worked at Williams-Sonoma full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    40% associate discount, well-known brand name,

    Cons

    Promotions not based on performance, bureaucratic org structure, lack of clear direction, poor morale among associates, benefits significantly reduced in 2009, lack of trust in management team members, mid level management not involved in decision making process

    Advice to Management

    Make an effort to recognize team members based on their performance


There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

See Most Recent

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