Williams-Sonoma
2.9 of 5 572 reviews
www.williams-sonomainc.com San Francisco, CA 5000+ Employees

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2 people found this helpful  

Customer service replaced by weekly metric reviews

Level I Associate (Current Employee)
Durham, NC

ProsDiscount, other associates, and schedule flexibility

ConsFocus on email capture, sales$, upts, credit card apps

Advice to Senior ManagementEmphasis on metrics is a sign of desperation...go back to what got you the reputation..customer service and exclusive products...Oxonian can be purchased at the grocery store.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    top heavy dictatorship

    Creative (Former Employee)
    San Francisco, CA

    I worked at Williams-Sonoma full-time for more than a year


    Pros: the products are good, but the work environment is toxic. Cons: non-collaborative work environment. a very top down decision making process. Advice to Senior Management: empower your teams to make decisions No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Lackluster management and no growth opportunities

    Operations Manager (Former Employee)
    City of Industry, CA

    I worked at Williams-Sonoma full-time for more than 5 years


    Pros: 40% associate discount, well-known brand name, Cons: Promotions not based on performance, bureaucratic org structure, lack of clear direction, poor morale among associates, benefits significantly… Advice to Senior Management: Make an effort to recognize team members based on their… No, I would not recommend this company to a friend More
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