Williams-Sonoma

www.williams-sonomainc.com
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There are newer employer reviews for Williams-Sonoma

3 people found this helpful  

Avoid employment or patronizing this company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate in Winter Park, FL
Former Employee - Sales Associate in Winter Park, FL

I worked at Williams-Sonoma part-time (more than a year)

Pros

High quality products, decent discount

Cons

Poor communication skills from management to associates, disrespectful work environment.

Advice to ManagementAdvice

The Winter Park, Florida location has lost nearly every single one of their seasoned & knowledgeable associates; the people who know the product, the people who know the clientele base, the people who know how to sell and make that store profitable- they have all resigned due to the incompetency of the management team.

The new associates are receiving zero training as to how the store works, how to sell, how to gift wrap, how to process a return, etc. My two years of experiences at that store have shown me a clear negative reflection on how this company is run.

The high quality products that Williams-Sonoma sells are almost always available through another retailer, or available online through Amazon (or something similar). It would serve that company well to recognize that, and to realize how to better treat its staff so that customers will continue to come back to WS rather than seek out other establishments because of poor customer service.
The "whole experience" of that store.... is non-existent.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

702 Other Employee Reviews for Williams-Sonoma (View Most Recent)

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  1. 1 person found this helpful  

    top heavy dictatorship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Creative in San Francisco, CA
    Former Employee - Creative in San Francisco, CA

    I worked at Williams-Sonoma full-time (more than a year)

    Pros

    the products are good, but the work environment is toxic.

    Cons

    non-collaborative work environment. a very top down decision making process.

    Advice to ManagementAdvice

    empower your teams to make decisions

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Lackluster management and no growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in City of Industry, CA
    Former Employee - Operations Manager in City of Industry, CA

    I worked at Williams-Sonoma full-time (more than 5 years)

    Pros

    40% associate discount, well-known brand name,

    Cons

    Promotions not based on performance, bureaucratic org structure, lack of clear direction, poor morale among associates, benefits significantly reduced in 2009, lack of trust in management team members, mid level management not involved in decision making process

    Advice to ManagementAdvice

    Make an effort to recognize team members based on their performance

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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