There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

See Most Recent

Helpful (3)

Avoid employment or patronizing this company

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in Winter Park, FL
Former Employee - Sales Associate in Winter Park, FL
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Williams-Sonoma part-time (More than a year)

Pros

High quality products, decent discount

Cons

Poor communication skills from management to associates, disrespectful work environment.

Advice to Management

The Winter Park, Florida location has lost nearly every single one of their seasoned & knowledgeable associates; the people who know the product, the people who know the clientele base, the people who know how to sell and make that store profitable- they have all resigned due to the incompetency of the management team. The new associates are receiving zero training as to how the store works, how to sell, how to gift wrap, how to process a return, etc. My two years of experiences at that store have shown me a clear negative reflection on how this company is run. The high quality products that Williams-Sonoma sells are almost always available through another retailer, or available online through Amazon (or something similar). It would serve that company well to recognize that, and to realize how to better treat its staff so that customers will continue to come back to WS rather than seek out other establishments because of poor customer service. The "whole experience" of that store.... is non-existent.

Other Employee Reviews for Williams-Sonoma

  1. Helpful (2)

    Customer service replaced by weekly metric reviews

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Level I Associate in Durham, NC
    Current Employee - Level I Associate in Durham, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma part-time (More than 5 years)

    Pros

    Discount, other associates, and schedule flexibility

    Cons

    Focus on email capture, sales$, upts, credit card apps

    Advice to Management

    Emphasis on metrics is a sign of desperation...go back to what got you the reputation..customer service and exclusive products...Oxonian can be purchased at the grocery store.


  2. Helpful (1)

    top heavy dictatorship

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative in San Francisco, CA
    Former Employee - Creative in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (More than a year)

    Pros

    the products are good, but the work environment is toxic.

    Cons

    non-collaborative work environment. a very top down decision making process.

    Advice to Management

    empower your teams to make decisions


There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

See Most Recent

Work at Williams-Sonoma? Share Your Experiences

Williams-Sonoma

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.