Williams-Sonoma

www.williams-sonomainc.com
There are newer employer reviews for Williams-Sonoma

6 people found this helpful  

If you like big companies that are over processed this is your place

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Marketing Manager in San Francisco, CA
Former Employee - Marketing Manager in San Francisco, CA

I worked at Williams-Sonoma full-time (less than a year)

Pros

Lots of smart, talented people within the organization.

Cons

Lots of swirl - takes weeks to get something finalized and approved but it will most likely be changed the day after it gets published. People bounce from brand to brand within corporate thinking that what worked in one brand will work in another even though they are the same demo. LOTS of politics. People also aren't friendly. The first two weeks of work no one introduced themselves to me in meetings or elsewhere even though they new I was brand new.

Doesn't Recommend
Neutral Outlook
Approves of CEO

680 Other Employee Reviews for Williams-Sonoma (View Most Recent)

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  1. 3 people found this helpful  

    Dumbing down of Williams-Sonoma

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casual Associate in Cambridge, MA
    Current Employee - Casual Associate in Cambridge, MA

    I have been working at Williams-Sonoma part-time (more than 5 years)

    Pros

    -Hired when the associates were bright, fun, hardworking, and informed about product.
    -40% is a good discount but as an associate, there are no benefits and the hourly is not competitive

    Cons

    -Product is getting stale and dated while prices going up too much without increased quality to customer.
    -Customer service taking a huge nose-dive due in large part to all of the corporate directives
    -Cutting hours, hiring inexperienced staff with no particular interest in kitchen stuff and given no training, useless "secret shopper"
    -Slow and still antiquated computer systems
    -Sloppy new dress code - what kind of first impression does an associate make who is dressed in sloppy jeans and a motley shirt. Let's go back to a classic look or moniter the dress of your staff better.
    -Weekly scheduling is done last minute and hours are sporadic.
    -Rarely promote from within at the store level
    -Tracking individual sales does not promote team approach to selling
    -Hawking for email, zip code, VISA etc.is annoying
    -Too much favoritism and small-time power play that goes with many retail businesses

    Advice to ManagementAdvice

    Go back to what Chuck thought was important - sell a great product, put your people first, and give great customer service. All else follows.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 16 people found this helpful  

    After a blissful decade, I am now embarrassed to work at Williams-Sonoma.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Washington, DC
    Current Employee - General Manager in Washington, DC

    I have been working at Williams-Sonoma full-time (more than 10 years)

    Pros

    -Great Discount
    -Mostly Fun, Energetic, Passionate Co-Workers
    -Awesome Products

    Cons

    For the first time in a decade of tenure, this week I became embarrassed to work for Williams-Sonoma. I don’t say that lightly-for many years I have laughed when recruiters from other companies have tried to lure me away, but I always knew that Williams-Sonoma Inc. was the gold standard. Not any more.

    It’s not that Williams-Sonoma was a perfect workplace; like anywhere, there have always been pros and cons. The difference was that previously there was not the disconnect that exists today between upper management and the field. There have been signs of these issues for over a year, but this week it became clear that the Williams-Sonoma culture that I used to love so much is in the past tense. Despite the fact that my store is on target for all payroll costs and earnings YTD, I and every single one of my fellow GM’s have been directed to cut our payroll this week and next to a minimum that we normally use during the slowest times of the year. I run a mid-volume store and tomorrow, a Saturday in December, I will run the store with myself and ONE other person all day. All of the things that my company has always said separates us from the competition is out the window. Need a gift wrap? Sorry, you’ll have to take some ‘giftwrap to go’. Buying a 15 piece set of cookware? Sorry, I won’t have staff to help you to your car because I literally will not have one extra person to do so. Need some one-on-one help with some new cutlery? Maybe Sur la Table can help you. No customer will be greeted when they enter the store tomorrow because I and my one other person will be at the register all day. I hope I don’t have to have a bathroom break. Incidentally, the previous guidelines from the same Saturday in previous years would call for 8-12 people working at any given time.

    We had a conference call earlier this week with an EVP of the company in which she demonstrated, with breathtaking clarity, her utter lack of understanding of our operational practices. She was literally instructing every GM in the company about computer processes for payroll management that don’t exist. Disturbing. I would crawl over broken glass for my DM and RVP, but there is a point at which the corporate leadership has to lead the culture, or else the culture dies. It’s dead.

    Advice to ManagementAdvice

    At this point I don't even know where to start. See above.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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