Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com
There are newer employer reviews for Williams-Sonoma

3 people found this helpful  

Dumbing down of Williams-Sonoma

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Casual Associate in Cambridge, MA
Current Employee - Casual Associate in Cambridge, MA

I have been working at Williams-Sonoma part-time (more than 5 years)

Pros

-Hired when the associates were bright, fun, hardworking, and informed about product.
-40% is a good discount but as an associate, there are no benefits and the hourly is not competitive

Cons

-Product is getting stale and dated while prices going up too much without increased quality to customer.
-Customer service taking a huge nose-dive due in large part to all of the corporate directives
-Cutting hours, hiring inexperienced staff with no particular interest in kitchen stuff and given no training, useless "secret shopper"
-Slow and still antiquated computer systems
-Sloppy new dress code - what kind of first impression does an associate make who is dressed in sloppy jeans and a motley shirt. Let's go back to a classic look or moniter the dress of your staff better.
-Weekly scheduling is done last minute and hours are sporadic.
-Rarely promote from within at the store level
-Tracking individual sales does not promote team approach to selling
-Hawking for email, zip code, VISA etc.is annoying
-Too much favoritism and small-time power play that goes with many retail businesses

Advice to ManagementAdvice

Go back to what Chuck thought was important - sell a great product, put your people first, and give great customer service. All else follows.

Doesn't Recommend
Negative Outlook
No opinion of CEO

655 Other Employee Reviews for Williams-Sonoma (View Most Recent)

Sort: Rating Date
  1.  

    Sketchy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Sales in Oklahoma City, OK
    Former Employee - Customer Service Sales in Oklahoma City, OK

    I worked at Williams-Sonoma full-time (more than an year)

    Pros

    The people you meet there are nice
    Okay pay

    Cons

    Customers all have bad attitudes when things do not go there way
    not enough hours

    Doesn't Recommend
    Negative Outlook
  2.  

    High expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in Louisville, CO
    Former Employee - Associate in Louisville, CO

    I worked at Williams-Sonoma part-time (more than 3 years)

    Pros

    Great discount, potentially fun environment (depends on managers/staff)

    Cons

    Low pay, vast degree of product knowledge required, high-pressure to upsell

    Advice to ManagementAdvice

    urge your managers to treat employees respectfully, allow them to do their job without breathing down their necks.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Williams-Sonoma

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