There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

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Helpful (3)

Management Style Disconnected...

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Gift Specialist in Minneapolis, MN
Former Employee - Gift Specialist in Minneapolis, MN
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Williams-Sonoma part-time (Less than a year)

Pros

40% Discount and working with mostly a decent grade of quality products.

Cons

Told one thing, trained another, and the actuality was yet another! Was hired and told that I would help plan events for the store and led to believe that it would be an open opportunity to promote the Gift/Bridal Events as well as canvas specific clients to build specific marketed business. Was told one thing and then never given any opportunity or schedule to do anything. It was very odd. I felt like I was on the trading floor at Wall Street. We were endlessly being directed by corporate on what seemed like an hour to hour status. I was never told about the "on-call" scheduling and it was briefly touched on in training after being hired. One call from corporate one day created a "gotta-cut-payroll-storm" and seasoned employees and staff were quickly cut and told to go home at certain times. So my 5 hour on-call status, though called in - was cut to 3 hours. And this was the constant norm. Most weekly schedules had 3 or 4 days of on-call shifts which required you to call almost 2 hours in advance because it took so much time to get there and parking was difficult at the Mall of America. I never got to work on the projects that were "sold" to me. Then you were told on your shift that you would cover a certain area but in reality on the floor, you had to do the "right" thing and help customers in all different areas and ways that seemed disconnected by management. It was very odd and it seemed always "frantic" and disconnected from the genuine opportunity to step up and offer what Williams-Sonoma is supposed to be about -customer service, a great experience for the customer, and relationship building with the customer. The computer systems were beyond archaic. It was not an environment that set you up to succeed. Lots of finger pointing by management for what seemed like their lack of TIME because they were always being run by CORPORATE. Too much disconnect. Not a good experience and felt the whole process was odd. Very outdated discourse - dictatorial and not necessary. The frantic headset in your ear is ridiculous and a big disconnect from the products/customer opportunity. I think Williams-Sonoma is scared of Amazon! Associates might as well be robots.

Advice to Management

Trust your hired people and stop the border collie on the your heals style of management.

Other Employee Reviews for Williams-Sonoma

  1. Helpful (1)

    Great entry level job, but the higher you go the more disillusioned you become

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Varied in Las Vegas, NV
    Former Employee - Varied in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time (More than 10 years)

    Pros

    *Great people to work with who are passionate about products and people. *Products are excellent and their quality makes it easy to sell. Ethics in production are high. *Chuck Williams, the founder, is an absolutely amazing and inspiring man who treats everyone like family.

    Cons

    *Time off was hard to come by, work/life balance very difficult to achieve *Too much favoritism shown by some managers *Mistakes are very hard to overcome, even simple ones. It becomes a roadblock if you ever desire a transfer, promotion, merit increase, etc.

    Advice to Management

    *Trust individual locations to do the right thing. *Too many metrics, streamline employee evaluations so that they are more meaningful *More support of employee decisions would be nice


  2. Sets a higher standard for retail employment experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock Associate in Miami, FL
    Current Employee - Stock Associate in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma part-time (More than 5 years)

    Pros

    There are plenty of growth opportunities available, and the company has a great focus on both the customer experience and employee needs.

    Cons

    There are huge opportunities around internals systems, particularly inventory management. On the note of inventory, more attention needs to be directed towards stockroom operations. Without accurate inventory levels, the company will lose out on sales and profits.

    Advice to Management

    Treat everyone equally. The stock guy you staffed by himself to load furniture in vehicles deserves just as much recognition as the sales associate that generated the sale.


There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

See Most Recent

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