There are newer employer reviews for Williams-Sonoma

4 people found this helpful

Great place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Williams-Sonoma (more than 5 years)

Pros

I love working at Williams and Sonoma. The job is alot of fun and the people are great. You meet the most wonderful people and we get great tips and ideas from our customers. The discount is wonderful. This job is one of the most wonderful and enjoyable I have ever had. I hate to think of going anywhere else. I am a very loyal person to the company I work for, but these latest round of payroll cuts has me very frustrated.

Cons

The current upper management does not appear to care about the employees or their customers. Stores are being asked to cut more and more of their payroll and continue to do the same if not more work. It is getting harder to give the service we need to give our customers with less and less payroll.

Advice to ManagementAdvice

Upper management needs to look at what this is doing to their stores and to their customers.

Recommends
Neutral Outlook
Disapproves of CEO
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  1. Daily/weekly sales results driven company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Montclair, NJ
    Current Employee - Sales Associate in Montclair, NJ

    I have been working at Williams-Sonoma part-time (more than 3 years)

    Pros

    High volume location. Not located in mall-free standing.

    Cons

    Hours are inconsistent and cut back quite often

    Advice to ManagementAdvice

    Management team is run well in this location

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 7 people found this helpful

    Strange. This is no longer Williams Sonoma.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Cleveland, OH
    Former Employee - Seasonal Sales Associate in Cleveland, OH

    I worked at Williams-Sonoma part-time (less than a year)

    Pros

    I really enjoyed the people that I worked with. The 40% seasonal discount was nice too. The managers are excellent and try very hard to build a great atmosphere. The merchandise is beautiful.

    Cons

    This business has changed. At this point they value profits over service and it's hurting them. I came in as seasonal help with the possibility of full time work. During the Christmas season I watched as the managers were demoralized by having to send us home during the middle of the day even when the store was busy because corporate gave a mandate to slash payroll, right in the middle of the busiest season. I gave up my days (On Call ) because I told my managers to give them to someone who really needed the hours. We were told not to offer gift wrapping, and one week before we had been told to offer it to everyone. It was misleading because they initially offered me close to 30 hours a week, but I never got more than 13 and that was on a good week. I would have taken one of the other jobs offered to me if I'd known that. They try to keep you around in January so that you can work inventory in Feb , but it became very clear when they started asking even the managers if they would cut their hours (and these women work HARD!) that there would be no job offered. The managers are completely stressed out by the unrealistic expectations and the irritated sales staff. I was asked why I did not want to continue and my response was simple. This is a company that I always admired. I couldn't take a job with them now after seeing what their managers (who are great) go through on the whims of the DM's and the other higher ups. They've lost their professionalism.

    Advice to ManagementAdvice

    Several things. Go back to what made you good. Your service made you different. You've become like any other discounter. Every one knows that it will be going on sale eventually so they wait for that. Everyday we were told of a new promotion. I was told that the All clad slow cooker would not be going on sale again , but I knew better. I bought it somewhere else and then watched as it did indeed go back to the promotional price. Stop requiring that your sales staff push the Visa Card. It's either a good tool or it's not, but your customers hate that. They all look at you and say...I don't need another card. American express offers way better perks so you can't compete. No one wants to give email at this point either and quite frankly its because every morning there's another promotional email from you.

     Stop the On Call hours. This is disrespectful. Quite frankly, you are building a culture where people do not respect your time, because you don't respect theirs. Putting someone on-call and expecting them to wait until the morning to find out if they're needed is simply lower class policy for a business with the reputation that you once had. I was shocked to find out that you employed it. You need people to work for you who can service the caliber of customer that you have. Quite frankly? We have lives and we need to schedule them.

     Your bridal registry is insulting and if you're not going to offer more service to your brides than just handing them the gun then you should get out of the bridal business. You do not offer a complete enough selection, nor are your associates well trained enough to really be good bridal registry consultants. Let your managers have more input into what needs to happen in their store. Each store is a different microcosm of the community that it serves. You've forgotten that and at this point your branding is working against you. You're over-branded , hence you've gotten generic and unexciting. In short? YOu've lost the essence of what made you great. It's not too late. Go back!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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