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Williams-Sonoma – “Good coworkers, terrible senior management

Jun 7, 2009

2.0

Williams-Sonoma Merchandise Planner in San Francisco, CA:   (Past Employee - 2009)

Pros

Good discount, good coworkers. Good work-life balance. Interesting products, employees took on a variety of tasks with their jobs. If you like to multi-task, good opportunities.

Cons

Difficulties at Sr Management level. Lack of respect towards anyone but merchandising. Merchants not allowed to bring ideas to the table, expected to all follow the leader. Presidents, SVPs, EVP's have their own ideas, without a basis of what the consumer wants. Misalignment of goals across areas make success at a total company level impossible.

Advice to Senior Management

Start listening to what the consumer wants, not what a San Francisco-based few would like to see. It has proven to be destructive towards business and an unrepresentative sampling of actual consumers. Keep up with competition in construction and price while maintaining and understanding what HAS worked in the past will work in the future in modified ways.

Comment (1)

Aug 13, 2009

by Anonymous:

This review sound like a capsule of what is wrong with retail in general. Too inward-focused, not willing to admit that the corporate location may not be "mecca", and an unwillingness to change b/c "that's they way we have always done it". MANY senior managers are dead weight and need to go, but smart employees that could step in with fresh viewpoints/ideas are wasted.
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Williams-Sonoma Overview (WSM )
Web
www.williams-sonomainc.com
Industries
Size
5000+ Employees, $3B+ Revenue
HQ
San Francisco, CA
Competitors


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