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11 people found this helpful  

Great brand damaged badly by snobby, mean spirited leadership

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager  in  San Francisco, CA
Former Employee - Manager in San Francisco, CA

I worked at Williams-Sonoma full-time for more than 5 years

Pros

Products are generally high quality and often innovative.. Over priced but with a 40% discount you tend not to care.
Everyone you meet will tell you how much they LOVE Williams-Sonoma.
Chuck Williams is the real deal and although he has no influence these days he did start a great Brand.
Some very smart people work here but they tend not to stick around.

Cons

Snobby management that confuse cost with quality. Where else would a Manager obsess about what brand shoes you are wearing and belittle you if it is the wrong one (in their opinion).
Ridiculous lack of work/life balance. Attitude is that employees should thank their lucky stars to be permitted to work there.
Always changing rules about bonuses so that, surprise, surprise, there are MANY years with no pay out at all.
Duplicity in Management: too many senior leaders who are happy to smile at you while they are actually throwing someone under the bus.

Advice to ManagementAdvice

Replace cliques with rewards based on merit. Take the time to listen. Weed out mean spirited leaders who lack professional conduct. One step taken in the right direction on that front recently but still people left who struggle with the concept of fairness. Be brave: don't succeed only at expense of blaming others.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other Reviews for Williams-Sonoma

  1. 3 people found this helpful  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Pros

    Liked the product line. Enjoyed my team. Enjoyed connecting with customers and building relationships. Liked the design aspect of the job.

    Cons

    Harsh environment created by upper leadership. So numbers focused that employees and customers get forgotten. Not enough payroll to meet expectations.

    Advice to ManagementAdvice

    Raise payroll or lower expectations. You already have high turnover in the field and it is going to increase as the job market gets better.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Great store staff but lacking organization from corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Farmington, CT
    Current Employee - Assistant Manager in Farmington, CT

    I have been working at Williams-Sonoma full-time for more than a year

    Pros

    Great staff with positive personalities and "go getting" attitudes

    Cons

    Poor communication within the distribution center.

    Advice to ManagementAdvice

    Communicate better with all members of the staff

    Recommends
    Negative Outlook
    Approves of CEO
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