There are newer employer reviews for Williams-Sonoma

Very fast paced

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Seasonal Sales Associate in Chandler, AZ
Former Employee - Seasonal Sales Associate in Chandler, AZ

I worked at Williams-Sonoma part-time (more than a year)

Pros

The people I worked with were wonderful

Cons

Irregular hours that change or get cut altogether

Recommends
Positive Outlook
Approves of CEO
reviews filtered by
  • Any Location
  • Any Job Title
  1. 2 people found this helpful

    It was a slow-going nightmare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in The Colony, TX
    Former Employee - Seasonal Sales Associate in The Colony, TX

    I worked at Williams-Sonoma full-time (less than a year)

    Pros

    Nice catalogs and product representation. You get to talk to loyal customers who have been spoiled by lax return policies.

    Cons

    Complaints about West Elm branch company's furniture and Pottery Barn horrendous quality and issues (backpacks), as well as, the unexplainable inventory supply and delivery setbacks with the vendors make for nightmare customer relations. One supervisor who seems to care does not make up for all others who will do anything just to make the customer shut up and don't back up the agents - at all. There was obvious favoritism and patronizing among the management to the detriment of seasonal employees with experience and ideas who are never nurtured or given positive feedback. Managers are taught how to CYA (cover their asses) in HR with any employee who is disgruntled due to their lack of management ability. They issue write-ups when they sense there may be a complaint by an FSA coming their way. There are all sorts of violations for uses of discriminatory language in their trainings - that went unaddressed - and misinformation in training to agents that is not consistent with practical application when actually on duty. It was appalling how insensitive management is to seasonal employees needs. I have never seen so many employees this dissatisfied so soon after training as in this company.

    Advice to ManagementAdvice

    Get management and cultural diversity training so you won't get sued someday and affect everyone at WS.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. Not enough training given!!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Pros

    Paycheck
    Co-workers are great
    Wide variety of product to sell
    Breaks given on time
    Not anymore pros to think of

    Cons

    Adequate training not given; expected to take calls with only four days of training. Training was spent on navigating the web pages not the old antiquated AS400 system. Fake promises of permanent full time but never happens.

There are newer employer reviews for Williams-Sonoma

Work at Williams-Sonoma? Share Your Experiences

Williams-Sonoma

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.