612 Employee Reviews (View Most Recent)

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Call Center

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Financial Analyst
Current Employee - Financial Analyst

I have been working at Williams-Sonoma

Pros

The work environment is good. Team sizes are OK. Management listens to suggestions and takes action based on associate feedback.

Cons

The pay scale is not as great as other companies. company has been hit pretty hard by recession and continutes to consolodate posistions.

Advice to ManagementAdvice

Take a more active role in day to day operations to make better decision. Plan better before rolling out a new precedure.

Recommends
No opinion of CEO

Other Reviews for Williams-Sonoma

  1.  

    Communication is not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Williams-Sonoma

    Pros

    Great product lines and stores are very attractive

    Cons

    No communication to staff, compliments on work, but no communication on possible advances. Friends seem to be advanced. People without skills are advanced.

    Advice to ManagementAdvice

    Company should evaluate staff and recognize skills and talent. There seems to be a big turnover in their stores.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Management lacks interpersonal skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Williams-Sonoma

    Pros

    Discount is great, most seasoned co-workers are great because they want to work there, great way to improve your product knowledge, fun dealing with customers who appreciate your customer service and knowledge about products.

    Cons

    Typical retail managers lack interpersonal skills and treat some employees poorly, focusing on operations and numbers instead. Pay is less than other premier retailers (hence the 40% discount) and hours have been continually shortened. Policy changes specific to a store are not communicated well. Lack of visibility and communication when out of stock product is replenished, leading to lost sales. Sales method approach makes one feel like a used car salesman. Visuals change location of product so frequently we often tell customers we are out of a product when it has simply been relocated within the store.

    Advice to ManagementAdvice

    Improve management and coaching skills with general managers and floor leads. Better product visibility when items are replenished or moved in the store to reduce lost sales. Show some appreciation for successful employees.

    No opinion of CEO
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