There are newer employer reviews for Windstream

1 person found this helpful  

Windstream sucks in the West

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in San Francisco, CA
Current Employee - Anonymous Employee in San Francisco, CA

I have been working at Windstream full-time (more than an year)

Pros

Fortune 500 experience
Salary can be decent if you negotiate
Nice office

Cons

Poor infrastructure - single switch, no EoC, no fiber, no data centers. Mostly reselling AT&T, AboveNet, XO, and others. Pricing is usually high. "Why should I buy AT&T from you?". Very little name recognition. Tedious and confusing sales systems. No usable CRM. Terrible record for implementing successfully. Small install base and few are reference-able. All problems roll back downhill to the sales people with ineffective managerial support.

Advice to ManagementAdvice

Demand infrastructure investment immediately. Learn how to differentiate talented people and give them incentive to want to stick around. Recognize the challenges and set realistic, achievable goals for reps. Reduce the environment of constant anxiety. Fire dead weight quicker.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

273 Other Employee Reviews for Windstream (View Most Recent)

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  1. 1 person found this helpful  

    The company I worked for prior to Windstream purchase was wonderful, Windstream definitely not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Engineering Specialist Provisioning II in Evansville, IN
    Former Employee - Engineering Specialist Provisioning II in Evansville, IN

    I worked at Windstream

    Pros

    Tuition reimbursement
    Laptops
    Great people to work with locally.
    Local management led by example
    Locally great flow of information when available from corporate
    Growing too rapidly leading to integration problems and employee morale issues.

    Cons

    Health benefits including, medical, vision, and dental were fairly priced.
    A publicly traded company so you can own a piece of it.
    Many different job openings in different locations throughout the US.

    Advice to ManagementAdvice

    Slow down. The rate at which you're acquiring companies lends itself to growing issues which can include lower employee morale.
    Try to save employees because they are a wealth of information instead of trying to centralize everything. If someone is already doing a job and has been successful then consider leaving them in the position or ask for their help in making the company better. The purchased companies feel like failures.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    What you are told about the job and what it actually is are two very different things.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Inside Sales Representative in Charlotte, NC
    Current Employee - Inside Sales Representative in Charlotte, NC

    I have been working at Windstream

    Pros

    Smaller more family oriented environment compared with other phone companies.

    Cons

    Commission for my position is close to unobtainable given the call volume of new customers.

    Advice to ManagementAdvice

    Internally: Positive reinforcement would be much more effective than threatening a "write-up" in every situation. Externally: The new Merge bundle isn't practical for the company's client base. Windstream customers are mostly in rural areas and typically aren't familiar with new technology. So when they see the advertisements for Merge they think it's a cable service rather than an internet streaming device. When they call in to inquire they seem both confused and disappointed by the time they hang-up.

    Doesn't Recommend
    Disapproves of CEO
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