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There are newer employer reviews for Windstream

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Helpful (1)

East Bay Area has big upside! Recent local changes improving moral.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Senior Management
Current Employee - Account Executive in Walnut Creek, CA
Current Employee - Account Executive in Walnut Creek, CA

I have been working at Windstream full-time (More than a year)

Pros

Relevant solutions. Management support is strong in Walnut Creek. Disgruntled underperforming employees have been cleared out and remaining team is gelling. It's a fun place to work. The product is very strong and pricing is very competitive. The best telecom around IMHO. Salary is very competitive as well. I have not been in any competitive sale situation without feeling that Windstream has the better product and support. Although not everybody has heard of Windstream, the company has a very strong reputation for those 'in the know'. Ranks tops nationally in customer satisfaction and service. Lots of upward mobility potential.

Cons

No effective CRM for sales. Implementation process has been a challenge, but is improving. Overcoming the legacy left by the previous regime can be a challenge since the local reputation was tarnished.

Advice to Management

You have a great product and finally have great people. Hire more solid individuals and take care of them. Make CRM a priority.

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  1. Helpful (1)

    The absolute most miserable job I had ever had!

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Kansas City, MO
    Former Employee - Account Executive in Kansas City, MO

    I worked at Windstream full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Training is excellent. Pay is good.

    Cons

    Micromanaging. High end telemarketing - never worked in a sales environment like this before. Mgmt did not care if co-workers stole accounts you were working on. Extreme backstabbing


  2. Helpful (3)

    A Company That Forces You to be a Number, Not a Name

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in San Diego, CA
    Current Employee - Senior Account Executive in San Diego, CA

    I have been working at Windstream full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people can be pretty awesome to work with, as long as you are staying inside your own environment, sales with sales, ops with ops, etc.

    Cons

    This is a company that has reduced its employees to a number. They have eliminated the PAETEC customer service and replaced it with a take the money and run mentality. Even worse, is they now having network people running the equipment side of the house and it shows nothing but ineptness. Windstream has fired most of the PAETEC operational talent and replaced it with people who have zero business to business experience. They refuse to invest here in the West on infrastructure or additional capacity, therefore Windstream pricing is outrageous compared with the big 3 carriers. For a Fortune 1000 firm, the benefits are the worse I have ever seen. The Agent community continues to ruin this organization as well as they can stomp all over direct sales territory without repercussion.

    Advice to Management

    Stop treating your employees like rookie sales people. Stop monitoring your employees daily workflow by call counting their telephone calls. Stop forcing your senior account execs to performing telemarketing tasks on a regular basis. It is all about quality and not quantity. There are too many layers to management and all the managers are afraid of making any moves to improve operations. Get back to basic customer service and customer retention techniques.


There are newer employer reviews for Windstream
There are newer employer reviews for Windstream

See Most Recent

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