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Helpful (3)

A Company That Forces You to be a Number, Not a Name

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Account Executive in San Diego, CA
Current Employee - Senior Account Executive in San Diego, CA

I have been working at Windstream full-time (More than 3 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

The people can be pretty awesome to work with, as long as you are staying inside your own environment, sales with sales, ops with ops, etc.

Cons

This is a company that has reduced its employees to a number. They have eliminated the PAETEC customer service and replaced it with a take the money and run mentality. Even worse, is they now having network people running the equipment side of the house and it shows nothing but ineptness. Windstream has fired most of the PAETEC operational talent and replaced it with people who have zero business to business experience. They refuse to invest here in the West on infrastructure or additional capacity, therefore Windstream pricing is outrageous compared with the big 3 carriers. For a Fortune 1000 firm, the benefits are the worse I have ever seen. The Agent community continues to ruin this organization as well as they can stomp all over direct sales territory without repercussion.

Advice to Management

Stop treating your employees like rookie sales people. Stop monitoring your employees daily workflow by call counting their telephone calls. Stop forcing your senior account execs to performing telemarketing tasks on a regular basis. It is all about quality and not quantity. There are too many layers to management and all the managers are afraid of making any moves to improve operations. Get back to basic customer service and customer retention techniques.

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  1. Helpful (1)

    The current management lacks managerial skills and stunts employee morale support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate NOC Analyst in Greenville, SC
    Current Employee - Associate NOC Analyst in Greenville, SC

    I have been working at Windstream full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The salary for this position in Greenville SC is above most telecom companies in the area

    Cons

    Salary based on UPHs and not the quality of technical contact for a resolution


  2. Helpful (1)

    Another company that moves jobs and lays off

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lvel I Repair in Palm Harbor, FL
    Former Employee - Lvel I Repair in Palm Harbor, FL

    I worked at Windstream full-time (More than 3 years)

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Benefits / Pay / Product Knowledge /

    Cons

    This company purchased Cavalier Telephone and laid off the entire palm harbor florida office.. awful company ethic


There are newer employer reviews for Windstream
There are newer employer reviews for Windstream

See Most Recent

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