There are newer employer reviews for Wolters Kluwer
There are newer employer reviews for Wolters Kluwer

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Technical Support Representative

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Support Representative in Chicago, IL
Former Employee - Technical Support Representative in Chicago, IL

I worked at Wolters Kluwer full-time (More than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

I have nothing but great things to say about working here. I started my Technical Support career here and learned a great deal of valuable skills. The customer service call center that I worked in had the best team. Although most of the employees I worked with are not there, the Team Leader who shall remain anonymous, was super nice, but firm enough to get your butt into shape.

Cons

None that I can think of.

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  1. Helpful (2)

    Stay away

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wolters Kluwer full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Telecommute
    Decent Pay
    Good Vacation Policy
    Great co-workers

    Cons

    Lots of pressure
    Unhappy employees
    To much change to quickly
    No room for advancement

    Advice to Management

    Learn your industry - Don't get rid of everyone who has some history

  2. Helpful (1)

    Current CCH Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at Wolters Kluwer full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pleasant coworkers: makes the work day brighter and helpful people make the job easier

    Cons

    Current database in use is far from user friendly for our type of work. People struggle to keep up with the workload. Working on one's own time is not uncommon nor noticed. Not all jobs are ideal, but they shouldn't case tears and headaches. Invest in Advil, Miller, and Edy's as their sales have definitely increased.

There are newer employer reviews for Wolters Kluwer
There are newer employer reviews for Wolters Kluwer

See Most Recent

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