World Travel Holdings

www.wth.com
There are newer employer reviews for World Travel Holdings

1 person found this helpful  

Don't mess up here! Don't stay off the phone too long.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Care Representative in Altamonte Springs, FL
Former Employee - Customer Care Representative in Altamonte Springs, FL

I worked at World Travel Holdings

Pros

Great benefits, worked with great people. Luncheons from sales executives every month at least, Good location. Good training.

Cons

Cons would be the way that the managers kept track of calls coming in, in relation to the customer service versus sales. It was rare that a person wanted to add on to an already booked reservation. New inbound calls were expected to be sold on that call due to price changes. Don't take too many breaks, if you are sick try to be there anyway, while the managers understood people do get sick after a while they will start targeting anyone that would take advantage of sick time or other time off.

Advice to ManagementAdvice

Not every position is about sales. Customer service is very valuable as well, with that being said there was no room for improvement for sales when all the calls are for customer service.

Doesn't Recommend
Disapproves of CEO

91 Other Employee Reviews for World Travel Holdings (View Most Recent)

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  1.  

    Eh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Care Representative in Orlando, FL
    Current Employee - Customer Care Representative in Orlando, FL

    I have been working at World Travel Holdings

    Pros

    great fellow employee, work from home

    Cons

    They do not work with your schedule for any reason, not school, not another job, not family. Everything is done by what they feel they need.

    Advice to ManagementAdvice

    Pay attention to your smaller employees, they make the company and will probably be your boss one day.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    well?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Agent in Orlando, FL
    Former Employee - Agent in Orlando, FL

    I worked at World Travel Holdings

    Pros

    great coworkers depends who you pick

    Cons

    management needs to help employees not hinder them

    Advice to ManagementAdvice

    stop abusing the sales floor/ non management they work hard

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for World Travel Holdings

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