World Travel Holdings

  www.wth.com
  www.wth.com
There are newer employer reviews for World Travel Holdings

 

WTH.........Last option for finding work!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Orlando, FL
Current Employee - Anonymous Employee in Orlando, FL

I have been working at World Travel Holdings

Pros

Wow, this is a good question cause it don't have much good reasons to work here. In todays economy, it's a great reason to be working here. But seriously, the best reason to work here is perhaps the people. For the most part everyone is really nice and helpful and everyone tries to do their job according to standards. Other than the people there's not a good good reason to work here. As the last review said, this job is good only if you can't find a job anywhere else. It's also an ideal part-time gig for college students. Also being employed by this company you can get travel agent discounts on some stuff such as theme park tickets and hotel stays, etc. Don't expect to be going on cruises all willy nilly....it's a big LIE. Again, the last review was very much on point. Only top execs or the same people gets to go on cruises.

Cons

There is absolutely no work/life balance at this company. They like to change your schedules without notice as if you don't have a life. Getting time-off or vacation approve is almost IMPOSSIBLE with these people. When you need time off the only option for the most part is to get your shift swapped with another employee and even doing that is hard enough cause most people don't like to give up there days OFF especially if it's a Fri or Sat....All sales agent has to follow a script and if you dont follow it, your penalized for scoring. Sales coaches show you love of course when you make the sales (any sales business do) but when numbers not looking good, they sure will remind you every time "you're not doing your job" The reservation system they use is crap; every day it's always some technical problems that makes the job more frustrating on top of dealing w/ rude customers. There's so much this company need to improve on for their call center. People getting hired are fed lies. They have laid off before in 2007 and 2008 and 2009 probably is not gonna be any differ after the busy season. Again, only if you can't find a job somewhere else, a college student or just looking extra part-time income working here is an option, otherwise STAY AWAY.

Advice to ManagementAdvice

Stop making changes every quarter. Fix your scheduling system, it need to be more work/life balanced and update your reservation system, IT SUCKS!!. Start appreciating your employees by APPROVING some time/vacation days.

Doesn't Recommend
No opinion of CEO

86 Other Employee Reviews for World Travel Holdings (View Most Recent)

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  1.  

    Work here..... only if you can't find anywhere else to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Travel Pro in Miramar, FL
    Former Employee - Travel Pro in Miramar, FL

    I worked at World Travel Holdings

    Pros

    Best reason to work for World Travel Holdings was going on fam cruises (but not too many of them, as the same group of people always go and others don't get the opportunity). Also, when lucky enough for a vacation to be approved, receiving a travel agent discount had been nice. Oh.....Nice sized cubicles and comfortable chairs.

    Cons

    Constant changes.
    What once was an easy going place to work has now become a miserable, not fun at all order taking call center.
    You can not be yourself, instead you are to be robtic. Bonus plans which years ago had been attainable, are almost unattainable now. Pay plans keep getting cut (even before this recession). And year after year ALL sales agents are making less and less then the years before. The people being hired these days are fed lies. It's been double the work and less pay for most of 2007 and all of 2008. Sales coaches may be nice and if lucky offer positive feedback, but they are not empowered. They are only pawns in the game looking out for themselves as well.

    Advice to ManagementAdvice

    Try keeping your sales people happy and reward them from time to time. Stop making changes every quarter. Fix your scheduling system, it's a joke to have a computer program make the work schedule, especially when it doesn't function properly. Requesting vacation is a joke. For a travel company, you should not frown upon somebody taking vacation. And for crying out loud, accept vacation requests from time to time, not just during huricane season. Offer fam trips to different people each time around. The same people go ALL the time.
    Empower the sales agents. And don't post phony reviews on here.
    Such a shame, that what once was.....Isn't any longer.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Good Small/Mid-sized travel company with solid management team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Director, Brand Marketing in Woburn, MA
    Former Employee - Director, Brand Marketing in Woburn, MA

    I worked at World Travel Holdings

    Pros

    Smart group of folks - passionate about travel. Organization cares about the needs of it's employees and is very fair in how and what it communicates about the state of the business on a regular basis - even and especially in times of economic uncertainty. Note - a new management team took over in 2006, however, many key execs are still part of the team.

    Cons

    Not as nimble as it could be - needs to be more of a leader in the only user experience of how it sells it's products

    Advice to ManagementAdvice

    Continue to be relentlessly focused on results and improvement through every area of the business.

    Recommends
There are newer employer reviews for World Travel Holdings

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