There are newer employer reviews for World Travel Holdings
There are newer employer reviews for World Travel Holdings

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Helpful (1)

Excellent company, leader in the industry with opportunities for many .

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Travel Professional in Virginia Beach, VA
Current Employee - Travel Professional in Virginia Beach, VA

I have been working at World Travel Holdings

Recommends
Recommends

Pros

Solid company with growth potential in a tough market. Interaction between management and others is good. All areas of the company try to work together to find solutions.

Cons

Constant schedule changes for front line sales force. Sometimes level of respect for employees is missing. Public "talking down" about employees that is heard by others.

Advice to Management

Good place to work, could be better with more care and concern of managing a work/life balance.

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  1. Needs imporvement

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Virtual Travel Consultant in San Diego, CA
    Former Employee - Virtual Travel Consultant in San Diego, CA

    I worked at World Travel Holdings

    No opinion of CEO
    No opinion of CEO

    Pros

    Ability to work at home

    Cons

    Tight management procedures which change constantly. Mandatory overtime not always necessary and unfair to employees, poor handling of procedural questioning and criticism, 21-point Customer Connection was introduced in 2007 which did not take into account successful practices used by seasoned travel agents and forced all agents to use "Company-researched" ideas on how to sell travel to the "discriminating" Internet travel client with consequences imposed if agents did not follow everything "by the book."Overall this procedure has been largely a failure but the Company will not let this go, basically so a Sales Manager can justify keeping his job.

    Advice to Management

    Happier employees are those that feel empowered to sell travel the way they know how. Allow flexibility in the sales process and only address issues if they are a problem. This was the way the former NLG ran the company and employees were much happier.


  2. WTH needs to take a hard look in the mirror and into the future or they might not be around much longer.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Withheld in Woburn, MA
    Current Employee - Withheld in Woburn, MA

    I have been working at World Travel Holdings

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    People are very nice and personable. Never let it be said that people don't like coming here. I think they just feel that things are not going to get any better.

    Cons

    Complete lack of vision from Senior Management. You would be hard pressed to find 5 employees (out of hundreds) who know what the company vision is, what direction we are headed in, or how we are going to get there. After several rounds of layoffs over the years, including a recent one in which 15% of the staff was laid off, morale is very low.

    Advice to Management

    See above comments. You have to do more than just tread water.


There are newer employer reviews for World Travel Holdings
There are newer employer reviews for World Travel Holdings

See Most Recent

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