There are newer employer reviews for World Travel Holdings

1 person found this helpful  

Excellent company, leader in the industry with opportunities for many .

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Travel Professional in Virginia Beach, VA
Current Employee - Travel Professional in Virginia Beach, VA

I have been working at World Travel Holdings

Pros

Solid company with growth potential in a tough market. Interaction between management and others is good. All areas of the company try to work together to find solutions.

Cons

Constant schedule changes for front line sales force. Sometimes level of respect for employees is missing. Public "talking down" about employees that is heard by others.

Advice to ManagementAdvice

Good place to work, could be better with more care and concern of managing a work/life balance.

Recommends

71 Other Employee Reviews for World Travel Holdings (View Most Recent)

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  1.  

    Needs imporvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Virtual Travel Consultant in San Diego, CA
    Former Employee - Virtual Travel Consultant in San Diego, CA

    I worked at World Travel Holdings

    Pros

    Ability to work at home

    Cons

    Tight management procedures which change constantly. Mandatory overtime not always necessary and unfair to employees, poor handling of procedural questioning and criticism, 21-point Customer Connection was introduced in 2007 which did not take into account successful practices used by seasoned travel agents and forced all agents to use "Company-researched" ideas on how to sell travel to the "discriminating" Internet travel client with consequences imposed if agents did not follow everything "by the book."Overall this procedure has been largely a failure but the Company will not let this go, basically so a Sales Manager can justify keeping his job.

    Advice to ManagementAdvice

    Happier employees are those that feel empowered to sell travel the way they know how. Allow flexibility in the sales process and only address issues if they are a problem. This was the way the former NLG ran the company and employees were much happier.

    No opinion of CEO
  2.  

    Pay more attention to who has the most impact on your customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Coach in Miramar, FL
    Former Employee - Sales Coach in Miramar, FL

    I worked at World Travel Holdings

    Pros

    They are a leader in the Travel Industry and have a very aggressive approach to gaining new business especially when the industry trends are down.

    Cons

    advancement opportunities and management payment is limited, and the bonus Maximum potential is not attainable. Compensation is always the first item to be changed for everyone when performance dips.

    Advice to ManagementAdvice

    Your frontline supervisors and coaches should be the most important people to senior managemet as they are given the most daily tasks and are responsible for keeping your frontline sales people motivated and productive. This is not the case and is usually the complete opposite, overworked and underpaid is essentially the way this position runs.

    Recommends
    Approves of CEO
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