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Helpful (1)

good entry level oportunity

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Tewksbury, MA
Former Employee - Customer Service Representative in Tewksbury, MA

I worked at Worldwide TechServices full-time (More than 3 years)

Doesn't Recommend
Neutral Outlook
Doesn't Recommend
Neutral Outlook

Pros

2 weeks paid training.
good to gain customer service experience
 you work 40 hours a week so pay is good

Cons

no direct hire anymore, only temp agencies, a lot of pressure if you dont get the training on the first 2 weeks. Favoritism, if they dont like you, you are gone. They yell at you when you make a mistake, no tolerance. Low pay, 9-11 hour, no raises. they dont appreciate good employees, at the end of the day they treat you like one more from the lot

Advice to Management

they are ok, but again, if they dont like you, it can be hell.

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  1. Pass the blame and the buck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Technician in Woodward, OK
    Former Employee - Field Service Technician in Woodward, OK

    I worked at Worldwide TechServices part-time (Less than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Get certified in multiple computer technologies.

    Cons

    Odd or late hours. Work not always available in some areas or scheduled all in one day, yet covering a vast area with no good time management for technicians. Bad time management at upper levels leads to poor customer service in very rural areas. Trouble calls in some areas passed on to technicians that are not trained in the equipment at the site. Low pay for travel. No insurance available even when full time hours are achieved.

    Advice to Management

    Design software that sets up a technician work order schedule much like a Doctor with patients. If an opening is available contact next job to see if they are willing to move up in the schedule. Make sure that the schedule includes drive time to next site due to rural area coverage.

  2. Professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - IBT Level II I T Technician in South Bend, IN
    Current Contractor - IBT Level II I T Technician in South Bend, IN

    I have been working at Worldwide TechServices as a contractor (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very independent type company to work for. They are hands off when it comes to your responsibility as servicing clients, but at the same time will provide You with the support needed when requested. They also well in communication concerning protocols with their very diverse clientele. They service IBM, APPLE, LEXMARK, DELL (PEROT,PRINTERS, SERVERS, DKTP,LPTPS)SCRIPT PRO, AMTRAK, ....JUST TO NAME A FEW...THEY DO WELL TO HELP KEEP THEIR EMPLOYERS UP TO DATE WITH THE LATEST CERTIFICATION REQUIREMENTS AND IF NEEDED WILL HELP IN THOSE AREAS WHEN REQUESTED....

    Cons

    as always the pay could and should be a little higher for what they require their employees to be certified in...outside of that their is not much else to add...well maybe more vacation time..

There are newer employer reviews for Worldwide TechServices
There are newer employer reviews for Worldwide TechServices

See Most Recent

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