Wyndham Vacation

  www.wyndhamvacationresorts.com
  www.wyndhamvacationresorts.com
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2 people found this helpful  

Good place to work, with lots of opportunity for growth if you are good at your job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Representative  in  Seaside, OR
Former Employee - Sales Representative in Seaside, OR

I worked at Wyndham Vacation full-time for more than 3 years

Pros

career growth opportunity available because of company size
easy job, if you can do the job (sales isn't for everyone)
pay is good for effort put out (there can be lots of down time)
Great training programs available to everyone

Cons

still lots of "good old boy" groups exist within company
your are dispensable
lots of favoritism on the sales floor at times

Advice to ManagementAdvice

be honest with employees and customers

Recommends
Neutral Outlook

183 Other Employee Reviews for Wyndham Vacation (View Most Recent)

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  1. 6 people found this helpful  

    CMA Position in Seattle is a not what they say it is!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Marketing Associate  in  Seattle, WA
    Former Employee - Community Marketing Associate in Seattle, WA

    I worked at Wyndham Vacation part-time

    Pros

    If you last long enough you can take advantage of some good travel deals. You get decent benefits at a reasonable price almost immediately.

    Cons

    The job itself (CMA) is getting people to take timeshare tours at the Camlin in Seattle. You get stuck at all sorts of outdoor or indoor kiosks the management cannot even stock with the materials do do your job. The management is pretty ineffective and has no idea of how to communicate. You do not get an email address so they use text messaging to communicate. You get your schedule for the next week on a Friday morning so planning a life is nearly impossible, and you never know when your days off are.

    They claim you can make a good paycheck. I know many at Wyndham in this position do. However, you need good offers (which Seattle did not have) and good locations which there were not enough of to make the bonus levels.

    People came for one day and left, the turnover is likely nearly 100% per quarter. If you want minimum wage for a few weeks go for it. If you want a real career this is not the place. If you are any good as a CMA you should go elsewhere and use those talents for more money!

    Advice to ManagementAdvice

    They won't take any. Look, they know the numbers and as long as they are hitting them the life of a CMA will remain the same. It's just the way it is. They don't care, they don't need to (or maybe they do).

    Doesn't Recommend
  2. 4 people found this helpful  

    A job to get you through while you figure out your real career- but don't get stuck there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vacation Sales Representative  in  Orlando, FL
    Former Employee - Vacation Sales Representative in Orlando, FL

    I worked at Wyndham Vacation full-time for less than a year

    Pros

    Fairly easy hiring process if you have any sales skills at all. Company has excellent benefits starting with the month after you get hired. Hourly wage is nothing, definitely not for those who aren't motivated to sell (which is why they do it that way, unfortunately). Job is a no-brainer- definitely something you won't have to take home with you. Hours are technically part time but Saturdays are often mandatory and even when they aren't you usually need them to hit your numbers, which means mostly working 6 day weeks.

    Great if you don't mind the high noise levels and the repetition, not to mention the high pressure of being held accountable to meet quotas in a sales process where you are only partially in control of what happens.

    If you are not looking for a career and don't care about growing within the company, this is a great stop-over to get you to what you want next. Organization is totally flat so there is nowhere to go once you are in as a vacation sales rep. A handful of people make really great money, the rest have significant ups and downs and you never really know what your check is gonna be till cancellations come in.

    Cons

    Don't believe what they tell you in the hiring events about the "average" income potential of $1000 per week. That is a definite stretch, especially to hit consistently. Cancellations can really kill you, and you never get to follow up or find out why a customer cancels so you have to take Wyndham's word for it. It is not uncommon to have a $1200 check turn into a $300 check and you just have to swallow it and keep on going. Now is a particularly bad season to start unless you plan on being in and out of there in 2 months. The holidays are notoriously slow, so if you think you want to do it either have some savings stashed or wait till after the 1st of the year- and be prepared to get fired if you don't hit quota according to their progressive writeup policy.

    In the department where you talk to Wyndham timeshare owners, you talk to a LOT of really angry owners. In the training they tell you it is all customer perception but when you hear the same types of complaints from hundreds, even thousands of people all independent of one another you have to wonder. In each of these cases, you are expected to either get these people to buy or just get them off the phone as quickly as possible. For this reason I find this to be a pretty low-integrity business model.

    Other integrity issues within the company are that they tolerate ridiculous behavior from their reps as long as that person is selling. I was screamed at and stabbed with a pen in the middle of the sales floor and after HR did a huge investigation (just to look like they were taking action) they slapped the crazy woman on the wrist and put a stringent "final" writeup in my file despite the fact it was acknowledged I had no part in the incident and had never before.

    Advice to ManagementAdvice

    Stop working those gray areas when you are closing peoples' sales. You say all the things we aren't supposed to or allow the customers to believe whatever they want, then when the person cancels it all falls on the rep and their paycheck.

    Also- in every other legitimate organization in the world, an employee that verbally and physically assaults another employee is fired on the spot. Not doing this leaves Wyndham wide open for lawsuits if the right individual get sufficiently upset.

    Doesn't Recommend
    Neutral Outlook
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