There are newer employer reviews for Xcel Energy

 

Extremely Hard Job for Extremely low pay

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Representative  in  Roseville, MN
Current Employee - Customer Service Representative in Roseville, MN

I have been working at Xcel Energy

Pros

I was excited and proud to have been hired by a company I thought was good to it's employees.
The location was easy to get to and parking was not a problem

Cons

I was hired as a "Temporary Associate" which meant I had no benefits and told that after three months I would be able to "progress" to a benefited Associate, but after a year I never scored high enough to qualify for progression.
There is a 7 week training and it is not enough time to train you about all the possible aspects of the utility industry.
People can be very rude and downright nasty about outages and paying their bills.
Very stressful job and burnout is very common.
I consistently received the highest customer ratings but it did not affect nor influence my opportunity to progress.

Advice to ManagementAdvice

Progressing from a temporary Customer Service Agent to a benefited position should be guaranteed after 6 months. There is a high turn over because the starting pay is too low and there are no benefits.

Doesn't Recommend
Disapproves of CEO

116 Other Employee Reviews for Xcel Energy (View Most Recent)

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  1.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN

    I have been working at Xcel Energy

    Pros

    prestige with job title, money and retirement programs

    Cons

    high tempo and high stress work environment

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    Very Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN

    I have been working at Xcel Energy

    Pros

    Its like a government job: there company is very well established and stable.

    Cons

    Its like a government job: there is a lot of inefficiency that one must tolerate.

    Advice to ManagementAdvice

    Take care of your people, and your people will take care of you.

    No opinion of CEO
There are newer employer reviews for Xcel Energy

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