There are newer employer reviews for Xcel Energy
There are newer employer reviews for Xcel Energy

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Extremely Hard Job for Extremely low pay

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Roseville, MN
Current Employee - Customer Service Representative in Roseville, MN

I have been working at Xcel Energy

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

I was excited and proud to have been hired by a company I thought was good to it's employees.
The location was easy to get to and parking was not a problem

Cons

I was hired as a "Temporary Associate" which meant I had no benefits and told that after three months I would be able to "progress" to a benefited Associate, but after a year I never scored high enough to qualify for progression.
There is a 7 week training and it is not enough time to train you about all the possible aspects of the utility industry.
People can be very rude and downright nasty about outages and paying their bills.
Very stressful job and burnout is very common.
I consistently received the highest customer ratings but it did not affect nor influence my opportunity to progress.

Advice to Management

Progressing from a temporary Customer Service Agent to a benefited position should be guaranteed after 6 months. There is a high turn over because the starting pay is too low and there are no benefits.

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  1. Great place to work - lots of challenges and oppotunities to stay challenged.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Denver, CO
    Current Employee - Administrative Assistant in Denver, CO

    I have been working at Xcel Energy

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Diversity, training, education, pension plan, benefits and good mentors

    Cons

    The IPAD system - it's not fair to the employees. Never has been.

    Advice to Management

    Too many leaders, not enough employees. Need to balance that better.


  2. good

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN

    I have been working at Xcel Energy

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    prestige with job title, money and retirement programs

    Cons

    high tempo and high stress work environment


There are newer employer reviews for Xcel Energy
There are newer employer reviews for Xcel Energy

See Most Recent

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